Kissflow for One
South Asian Bank
Being one of the largest banks in South Asia with more than 900+ branches, spanning with 20000+ customers with good book value, grown exponentially across the region. The volume of transactions, request and approval runs at high volume, as it needs to meet the demand with an SLA that would support the Organization with effective growth.
1000 - 5000
Serving more than 100k users, the bank faced serious challenges with their back office operations majorly on the series of documentation approvals., they were looking at a platform to address a specific platform to address the following challenges.
There is a need for an automated process for documents and HR to do rounds for approval from various stakeholders across departments in the organization
The process currently does not have a recall value and may be manual or spread across various manual processes
Due to the manual nature of the process, it is impossible to track the status of the process at any given point and its turnaround time per stage and capture the datas of HR processes
Tracking the document approvals needs to be captured with accuracy for their banking process for approval
The credit approval system which need to be streamlined and be integrated to part of their important banking process