Solution

Quest Nutra Pharma, a leading pharmaceutical and nutraceutical manufacturer in the United Arab Emirates, United Kingdom, and Europe, began its search for a low-code platform when it faced several issues with its existing product.

Abhra Chandra, Sr. Executive Quality Management System (QMS) at Quest, was involved in designing the quality-related workflows in Kissflow. He said the QMS process in Quest Nutra Pharma typically involves change control, market compliance, non-conformance, deviation, and CAPA activities. “Our workflows are complex,” he said.

Pruthvi Jith, the Head of IT at Quest, works with the QMS team to ensure the smooth implementation of Kissflow. He said, “Kissflow is not as complicated as other competitor products in the market. It is also cloud-based with a clean and simple UI.” 

While talking about the simplicity of Kissflow, Abhra added, “[Kissflow] is easily customizable and is very user-friendly. I am able to visualize the workflow and develop it in Kissflow easily. And the development time, compared to other solutions, is less.”

Kissflow is compliant in the regions where Quest Nutra Pharma operates. Unlike an off-the-shelf product, Kissflow not only streamlines the QA process but also many other core processes related to HR, Engineering, IT, etc., which were manual processes earlier. It is a single solution that caters to all their organizational needs. This saves Quest a lot of money and eliminates the struggle of managing multiple tools.

With Kissflow, Abra and Pruthvi could streamline more than 30 processes. Some of the key processes include:

• Market compliance

• Non-conformance

• Change Control

• Deviation Control

• CAPA

• NPD

• AAR

• OOS

Kissflow is a core system that is integral to Quest’s operations and used by all its employees. The team at Quest appreciates how Kissflow is evolving along with their organization, and they look forward to achieving great success together.