Kissflow
Success Stories
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Key Highlights
30+
hours saved per week
35%-45%
reduction in process cycle time
2,500+
items processed
Industry
Manufacturing
HeadQuaters
Kenya
The Kissflow team met our expectations and helped make the transition smooth. The support personnel has been very helpful and always available when needed to help us to fix issues.
Nicholas Githinji
Project Manager
Key Highlights
450+
Processes
10x
ROI
10,000 +
Users
Industry
Energy
HeadQuaters
USA
One of our Finance Leads said, ‘This is so easy, even my mom could do this. It was extremely intuitive and straightforward.’ The watermark was, 'I don't need to call IT to do this. I can do it myself.
Renee Villarreal
Senior Director of IT
Key Highlights
28+
Processes
42
Group Companies
70+
Users
Industry
Telecom & Media
HeadQuaters
Japan
The beauty of Kissflow is how quick and easy it is to create the apps I need. It's so user-friendly that I made exactly what I needed in 30 minutes.The drag-and-drop part of designing workflows is amazing.
Oliver Umehara
IT Manager
Empowering fusion teams to burn through IT backlog
Industry
Financial Services
# of Employees
25,000+
Headquarters
Philippines
8,000
hours saved per week through automation
150
processes with one million transactions
15,000+
active users in Kissflow
Industry
Financial Services
# of Employees
25,000+
Headquarters
Philippines
A large bank in the Philippines
This Filipino bank is one of the largest and oldest in Southeast Asia, with over 25,000 employees. It offers a wide range of financial products and services serving retail and corporate clients.
Head of the governance team
A large bank in the Philippines
"Kissflow has helped us save countless hours and manpower. We are able to utilize our resources well and manage our backlog without compromising on security and compliance.”
Challenges faced
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Manual processes. Many of the bank’s processes were manual and tedious. The business units depended on IT and the governance team to automate them, but they faced delays as the IT team was stretched.
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High volumes of requests. The governance team was overwhelmed by the massive volume of requests from various business units. Their existing low-code platform could not keep up with the size of their IT backlog.
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Steep learning curve. The business users found it extremely difficult to adopt and build solutions using the existing platform as it was very complex for non-developers.
Solution
This established bank has a governance team responsible for maintaining security and compliance for the organization and managing the IT backlog. Before Kissflow, they used a popular low-code platform to cater to business needs and manage their backlog. The business requests came in huge volumes, and the existing low-code platform could not keep up despite its advanced capabilities. They realized they needed a completely different approach — citizen development or enabling non-IT users who wanted to create their own solutions.
The governance team planned to equip business users to solve simple use cases to reduce the volume of requests by training them on the existing low-code/no-code platform. However, the learning curve was too steep for non-developers. They needed something simple, and that’s when they found Kissflow.
The pilot program to implement Kissflow involved onboarding 8,000 users on the platform but soon scaled to 15,000+ after gaining high engagement. The users found Kissflow to be extremely user-friendly and intuitive. They could customize and build solutions to their problems without coding or IT support.
The time to market for all these solutions was the fastest this organization had seen. Kissflow’s Governance capability enabled the governance team to maintain security and compliance while getting more resources to burn through their backlog. In short, it was a win-win.
Soon, there was a drastic decrease in the volume of pending requests in the IT backlog. Citizen developers could build applications to automate and streamline over 150 key use cases, which included:
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Cash Requisition
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Credit Card Activation
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Direct Remittance
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Records Requisition
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Checkbook Requisition
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Application Onboarding and Loan Booking
Kissflow is one of the core platforms that they use in addition to their banking and other finance-related systems.
Results
This large bank in the Philippines was able to achieve some significant results using Kissflow:
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8,000 hours saved per week through automation
-
150 processes with 1 million transactions
-
15,000+ users in Kissflow
They are excited to empower all their 25,000 employees to streamline internal business operations and achieve operational excellence.
