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Kissflow
Success Stories

Unlock productivity with Kissflow's template library - the key to accelerating your workflows and making your
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Key Highlights

28+

Processes

42

Group Companies

70+

Users

softbank-1-1-2

Industry

Telecom & Media

HeadQuaters

Japan

The beauty of Kissflow is how quick and easy it is to create the apps I need. It's so user-friendly that I made exactly what I needed in 30 minutes.The drag-and-drop part of designing workflows is amazing.

oliver umehara

Oliver Umehara

IT Manager

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Key Highlights

30+

hours saved per week

35%-45%

reduction in process cycle time

2,500+

items processed

ramco-1

Industry

Manufacturing

HeadQuaters

Kenya

The Kissflow team met our expectations and helped make the transition smooth. The support personnel has been very helpful and always available when needed to help us to fix issues.

Nicholas Githinji-1

Nicholas Githinji

Project Manager

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Key Highlights

450+

Processes

10x

ROI

10,000 +

Users

mcdermott-2

Industry

Energy

HeadQuaters

USA

One of our Finance Leads said, ‘This is so easy, even my mom could do this. It was extremely intuitive and straightforward.’ The watermark was, 'I don't need to call IT to do this. I can do it myself.

rene-villarreal

Renee Villarreal

Senior Director of IT

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Automation can make honeymoons even more romantic

Kissflow success stories

Industry

Tourism & Hospitality

# of Employees

11-50

Headquarters

USA

Industry

Tourism & Hospitality

# of Employees

11-50

Headquarters

USA

Tahiti.com

Tahiti.com is a world leader in Honeymoon and Adventure destination tourism in the islands of Tahiti. Their goal is to make sure their customer's Tahiti vacation is an unforgettable experience. Tahiti.com strives to bring customers the most accurate and up-to-date information about the islands. Their mission is to serve as the link between Tahiti and the rest of the world. Their team is based in the United States and Tahiti, but they provide complete travel services and incredible value to their clients worldwide. 

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Jeanine Cater

Managing Director

"We tried other solutions, but they were too complex. Kissflow was simple and fit us perfectly."

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Challenges faced

  • Difficulty tracking tasks. The team at Tahiti.com had difficulty tracking tasks assigned to them as they were communicated via email.

  • Miscommunication. Tahiti.com was at constant risk of misinformation due to miscommunication as they used emails to track updates.

  • Data loss. Since emails were used to track customer information and tasks, it was easy to lose data.

Solution

Jeanine Cater, the Managing Director at Tahiti.com, shared that as a leader of a premier segment in the travel and leisure business, they were expected to provide clients with an experience like never before. She said, "To meet these levels of expectations, your team will have to keep tabs on a whole lot of details. Even the smallest of loopholes could be disastrous- you wouldn’t want to spoil someone’s honeymoon. In order to make it memorable for your client, you need to work with your team constantly, feeding them with the necessary information to put forth a good show."

Usually, each member of the team was assigned tasks that they specialized in. The trouble was when those tasks were assigned to them over email. Jeanine said, "Although you may keep the team posted on every change and update, there is a good chance for it to be overlooked. This gives room to miscommunication and loss of data crippling the experience you want to deliver."

Jeanine Cater was looking for a system that would allow her to create process flows, assign tasks and modify them as and when needed without disturbing the flow of processes. Kissflow’s ability to create forms, construct workflows and track business processes fit her bill to a “T”.  Jeanine and her team at TAHITI.COM automate business processes with a lot more ease now.

Results

On implementing Kissflow, the team at Tahiti.com were able to:

  • Track their tasks better

  • Avoid the risk of misinformation or data loss

  • Improve their customer experience

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