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Kissflow
Success Stories

Unlock productivity with Kissflow's template library - the key to accelerating your workflows and making your
workday smoother. Start your journey towards efficiency today!

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Key Highlights

30+

hours saved per week

35%-45%

reduction in process cycle time

2,500+

items processed

ramco-1

Industry

Manufacturing

HeadQuaters

Kenya

The Kissflow team met our expectations and helped make the transition smooth. The support personnel has been very helpful and always available when needed to help us to fix issues.

Nicholas Githinji-1

Nicholas Githinji

Project Manager

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Key Highlights

450+

Processes

10x

ROI

10,000 +

Users

mcdermott-2

Industry

Energy

HeadQuaters

USA

One of our Finance Leads said, ‘This is so easy, even my mom could do this. It was extremely intuitive and straightforward.’ The watermark was, 'I don't need to call IT to do this. I can do it myself.

rene-villarreal

Renee Villarreal

Senior Director of IT

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Key Highlights

28+

Processes

42

Group Companies

70+

Users

softbank-1-1-2

Industry

Telecom & Media

HeadQuaters

Japan

The beauty of Kissflow is how quick and easy it is to create the apps I need. It's so user-friendly that I made exactly what I needed in 30 minutes.The drag-and-drop part of designing workflows is amazing.

oliver umehara

Oliver Umehara

IT Manager

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Make your own apps easier, faster, and cheaper

Kissflow success stories

Industry

Telecom & Media

# of Employees

1,001-5,000

Headquarters

Japan
Key Highlights

30

minutes app development time

10-20

requests approved per day

10

minutes learning time

Softbank Telecom

Softbank Telecom is a part of the Softbank Group that aims to take a flexible approach to expand its business into a wide range of domains while pursuing synergies with group companies both domestically and overseas. They aspire to be a company that contributes to society by providing innovative services across a range of industries, going beyond the realms of conventional telecommunications carrier business models. Their vision is embarking on a new stage of the Information Revolution with a "Beyond Carrier"​ strategy.

kissflow-customer

Oliver Umehara

IT Manager

"The beauty of Kissflow is how quick and easy it is to create the apps I need. It's so user-friendly that I made exactly what I needed in 30 minutes."

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Challenges faced

  • Manual processes. Softbank struggled to manage all its processes manually using spreadsheets and emails as it was extremely tedious.

  • Delay in approvals. Since emails were used to get approvals, executives found it difficult to track the requests and approve them on time.

  • Increased cost. Softbank tried using different tools for different processes, such as Concur, for managing travel requests. Each license cost a few hundred dollars, and this increased their expenses.

Solution

In 2016, Softbank started using Kissflow in their US Team. On seeing the benefits of Kissflow, their Europe office adopted the platform.

Softbank found Kissflow to be extremely user-friendly, and the mobile app was very handy. After the initial testing went so well, they started using the same platform for their offices in the UK, San Francisco, and Germany. Everyone, including executives, was extremely happy with Kissflow. They found Kissflow to be very affordable, and could do what other expensive products can do, but quicker and with less effort.

Oliver Umehara, the IT Manager for SoftBank Telecom, America, said, "The drag-and-drop part of designing workflows is amazing. But, pretty much everything about the product is good. Since Kissflow is based on Excel formulas, my boss was able to create a lot of conditions and advanced features easily (she’s an Excel Guru!)."

He shared that the VP of North America was mostly in the air, so approvals were hard for him to pull out of email and could get delayed in the old system. The greatest thing was that he could now approve requests on the phone using the Kissflow mobile app. Some of Softbank's leaders approved 10-20 requests a day from multiple subsidiaries.  

When talking about what stood out for him about Kissflow, Oliver said, "Two days ago, I created an application–Reimbursement for Gym Memberships–and I was able to create that in 30 minutes. That’s the beauty of Kissflow, being able to create apps quickly." He added, "I’ve been pretty amazed at how responsive and attentive the chat support is. As soon as I have a question, someone is there with an answer for me. I’ve had a lot of complex requirements, but I’ve always had someone eager to help me out. Having videos in the documentation goes a long way in helping me figure out the basic functionality of Kissflow. I would give it a 10 out of 10!"

On being asked about internal adoption, Oliver said, "I don’t have to train other employees. It takes about 10 minutes for me to show them the system, and then they figure it out on their own."

To express the value of Kissflow and its role in Softbank's internal operations, Oliver explained Softbank's expense and travel reimbursements process, which was managed using Concur, and they were pretty expensive. They had something similar to Kissflow. "Thanks to Kissflow, we are not using it anymore. Their software fee was a few hundred dollars per month for a few licenses, so we are saving a lot of money now. It’s pretty complicated, so we don’t use their workflow," he said.

Results

Softbank Telecom could realize several benefits using Kissflow:

  • Leaders could approve 10-20 requests per day

  • Apps were developed in just 30 minutes

  • Employees could learn the platform in 10 minutes

In a few months, Softbank is planning to adapt Kissflow to its other two subsidiary offices and will continue to use it for a long time.

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