Digital Process Automation: Everything You Need to Know

KiSSFLOW

March 28th, 2019 BPM  

Digital process automation is a crucial evolution of the longstanding business process management (BPM). The need for businesses to rapidly automate processes as part of their digital transformation journey is the main reason behind this change.

As a result, leading businesses are now focused on digitizing their operations in order to become more customer-centric and responsive–both in terms of how they meet evolving customer demands and introduce new products to the market.

What is digital process automation?

Digital process automation helps automate business processes within an organization and improves overall effectiveness and efficiency. While it sounds similar to business process management (BPM), the big difference is that digital process automation assumes that the business processes have been digitized and ready to be optimized.

Some of the key principles of digital process automation include:

  • Maintaining transparency across processes
  • Automating customer tasks
  • Triggering notifications and reminders
  • Creating an easily collaborative atmosphere

When do I need digital process automation?

With digital process automation, companies are able to become more customer-focused and responsive. As their operating model becomes digitized and intelligent with digital process automation, it also becomes possible to take more risks with product innovation.

After all, we live in a digital age where the culture of rapid experimentation is crucial for all businesses. Automation that cuts across organizations, people, and processes helps enable that approach.

For instance, if a new product has been rapidly launched by the company and digital process automation metrics reveal that it is widely successful with customers, then the product can be quickly scaled to increase the overall revenue of the company.

Similarly, if the same product is unsuccessful in gaining customer adoption, then it can be killed quickly without causing too many losses.

The shift from BPM to digital process automation

Organizations across numerous industries heavily rely on business process management (BPM) to streamline their business processes and manage overall costs.

With the overall costs already decreased through efficient BPM tools, the next step for organizations is to enhance customer experience–which is where digital process automation (DPA) comes into play.

Apart from offering the traditional BPM features like compliance, cost reduction, and seamless management of processes, digital process automation also supports a large number of business-driven applications that put the focus on customer outcomes.

Clearly, the need to drive digital transformation initiatives and improved customer experience has evolved and shifted the BPM market towards digital process automation.

Therefore, organizations that still haven’t incorporated digital process automation, would have to accelerate their digital transformation steps and find the right way to incorporate digital process automation in order to stay relevant and get ahead of their competition.

Benefits digital process automation brings to your organization

Saves time

By automating hundreds, and even thousands of manual repetitive tasks in your organization, you are able to save precious time of your employees which allows them to focus on more important core tasks.

Reduces costs

Human labor is expensive. When you automate processes, you also improve employee effectiveness and contribute towards financial savings of your organization that can have a big effect on the company’s bottom line.

Better accuracy

Digital process automation is able to achieve better accuracy in processes by eliminating situations where the documents may be displaced or process steps might be missed.

Adaptability

By implementing digital process automation, organizations are able to quickly launch and scale new solutions according to the needs of the market

Features to look for in digital process automation software

Digital process automation (DPA) tools help companies create completely automated process solutions. With the right digital process automation tool, you are able to seamlessly build applications to manage processes and digital workflow.

Ideal digital process automation software should be able to:

  • Offer robotic and automation capabilities
  • Incorporate some level of intelligent automation
  • Provide low code workflow and application development features
  • Include an intuitive and visual interface that does not require any technical expertise to operate

Choosing the right digital process automation tool can make all the difference

Kissflow is a workflow automation tool with a visual editor that allows you to automate business processes in your organization and develop low code applications efficiently. It takes less than 15 minutes to create and automate a workflow on Kissflow. Try it today!