What is Business Process Standardization?
Business process standardization is any effort to unify the different ways an organization solves the same problem across several stages or branches of the organization.
Business process standardization aims to:
- Identify the numerous, scattered ways a specific problem is solved across an organization
- Work out a unified solution to that problem
- Implement that singular solution across the entire organization
The aim of business process standardization is to reduce trial and error and the waste associated with solving problems from scratch. With a singular solution model, it’s easy to scale results with certainty and get more done with less resources.
In this article, we look into the essence of business process standardization, why it matters to your business, and how you can get started standardizing processes for increased production efficiency.
How does business process standardization work?
Compartmentalization is a key concept that makes business process standardization work.
It is simply perfecting a solution in a way it can be copied and applied wherever it’s needed.
This creates a solution that can easily be copied, just like a widget, and slotted into whatever part of the organization it’s needed.
Business process componentization helps organizations do more with less since now, they can focus on perfecting one system and deploying it at scale to solve the same need wherever it appears across the organization.
Why does business process standardization matter?
The very essence of business process standardization is in its name.
What business process standardization does is to create a uniform, repeatable blueprint for getting a task done so that whenever it comes up—at whatever department or stage of the organization’s operations—that task can be easily carried out with minimal ambiguity.
BPS creates a standard and a culture of certainty and removes the trial and error curve so the entire organization can get repeatable tasks done with little or no friction.
How to standardize business processes
Business process standardization is a two-step process that typically involves:
- Identifying the best process possible for achieving an outcome. This involves analyzing duplicates of an existing process across an organization and working out a singular solution that helps achieve your goals faster and more efficiently, and,
- Implementing the best process across all instances in an organization where it’s needed.
Put together, the process discovery and implementation elements help teams develop an ideal process structure that can then be scaled up to the entire organization.
Business process discovery
At the process discovery stage, the process management team identifies:
- All instances across the organization where a specified task is being carried out,
- The different process configurations used for carrying out the task mentioned above, and,
- Opportunities for uniting the different process configurations into one.
With an overview of the different process configurations used to achieve the same outcome across the organization, the team can begin working to create a unified process outline for use across any instance of that task.
Here, you can either use a pen and paper to manually craft how your new, improved process will look like, but… good luck getting anywhere when you make a mistake and decide to rub it out.
On the other hand, you could use a tool like Kissflow instead.
Kissflow Workflow offers a simple workflow management tool smart companies use to plan unified processes. With Kissflow, you can:
- Visually outline processes step-by-step,
- Invite team members to collaborate virtually—instead of handing out printed sheets, and,
- Manage the use of these processes across your entire organization—all from one easy-to-use interface.
Process implementation involves:
- Informing relevant staff of the changes to the processes they’ll be working with so they can observe the changes
- Requiring relevant team members and staff to apply the improved processes and above all
- Building a culture of incremental improvement to the processes used across your organization
Benefits of business process standardization
Business process standardization helps an organization move to one unified system for getting tasks done wherever they come up. As a result, change can be created easily and quickly, and duplicated across the different levels of the organization where such a need comes up.
Here are the top 4 benefits of business process standardization.
Improved customer satisfaction
To a great degree, customer satisfaction is always a prime objective in every organization. This is because when customers’ needs are met, their business brings in revenue that keeps the company running and profitable.
Business process standardization takes the best way of producing goods or delivering services and makes it the standard across the entire organization. As a result, customers are guaranteed a specific product or service quality, which keeps them delighted and returning.
With one way of getting a specific task done wherever it shows up, it’s guaranteed that once a change is made, it affects every part of the organization where that task shows up.
The team can, therefore, be sure that any policies or regulations adopted are going to be fully adhered to across the entire organization, hence ensuring they’re compliant to applicable rules and regulations.
Business process standardization not only seeks a uniform process for carrying out tasks. It’s also geared towards getting these tasks carried out with as few resources as possible.
This leads to a scenario where resource savings in one branch of an organization are easily and quickly duplicated, multiplying the cost savings many times over.
Dependable knowledge management
Business process standardization helps an organization create one source of truth for getting tasks done. This results in a situation where notes and best practices derived from one place where a process is applied can be applied several times over, without having to be created from afresh.
Business process standardization offers every forward-thinking organization an avenue of taming process chaos and getting more done with a fixed standard.
It minimizes resource waste, increases production certainty, and makes it easier to manage similar processes at scale and still be sure of quality.