From User to Creator:
The Rise of Citizen Automation

Citizen development with automation lets you use your expertise to build solutions that directly impact your work.
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What is citizen automation?

Citizen automation empowers non-technical employees to create, use, and manage software applications or automated workflows with minimal coding expertise. Intuitive platforms facilitate this approach by simplifying complex processes and making technology accessible to a wider audience within the enterprise.

What are the benefits of citizen automation?

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Reduce human errors

Solutions built through citizen automation reduce the possibility of human errors across several processes

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Covers technical debt

Citizen automation bridges the technical shortage of skilled engineers, developers, and core IT professionals.

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Eliminates bottlenecks

Citizen developers are able to build the solution they need and helps unburden the IT department.

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Better context

Citizen developers have better understanding of business processes and hence are able to build better solutions.

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Employee engagement

Empower employees to solve problems and improve processes to make them feel values.

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Increased collaboration

Solution built by citizen automation can help improve collaboration between different teams.

Citizen automation use cases

In any modern office, there are dozens of predictable tasks that organizations deal with on a daily basis. Citizen automation can be used across multiple departments and teams to automate a host of business processes.
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Employee onboarding

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Expense reimbursements

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CAPEX requests

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IT service requests

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Customer help desk

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Marketing creative requests

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Sales pipeline optimization

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Contract renewals

Key trends in citizen automation

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    75% of large organizations will use four low-code/no-code tools by 2024.

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    Over the next five years, 450 million out of 500 million apps will be built using no-code/low-code platforms.

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    Low-code enables citizen developers to create, test, and deploy apps 10x faster.

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    41% of organizations work with citizen developers; 20% are evaluating or planning to start.

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Unleash the power of citizen automation with Kissflow

Get started

Empower your teams to build custom apps with minimal IT dependency using Kissflow

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Democratize technology

Eliminate the need for extensive coding knowledge, making automation accessible to a broader range of employees.

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Build powerful workflows

Helps users create sophisticated automation without technical expertise using drag-and-drop functionality and pre-built templates.

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Maintain governance

Ensures citizen-developed automation complies with internal regulations and data privacy standards using robust security features and access controls.

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Seamless integration

Integrate seamlessly with existing enterprise applications, eliminating data silos and streamlining workflows.

Kissflow citizen automation

Enable digital transformation and foster a collaborative, cohesive experience.

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    Fast-track app development and deployment

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    Improve collaboration across teams and departments

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    Enable better context-driven decision-making

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    Drive stronger governance and compliance

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    Foster measurable, tangible results

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    Expedite digital transformation

Kissflow Citizen Automation

Kissflow Success Stories

Unlock productivity with Kissflow's template library - the key to accelerating your
workflows and making your workday smoother. Start your journey towards efficiency today!
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Key Highlights

30

minutes app development time

10-20

requests approved per day

10

minutes learning time

softbank

Industry

Telecom & Media

HeadQuaters

Japan

"The beauty of Kissflow is how quick and easy it is to create the apps I need. It's so user-friendly that I made exactly what I needed in 30 minutes."

oliver umehara

Oliver Umehara

IT Manager

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Key Highlights

30+

hours saved per week

35%-45%

reduction in process cycle time

2,500+

items processed

Ramco

Industry

Manufacturing

HeadQuaters

Kenya

The Kissflow team met our expectations and helped make the transition smooth. The support personnel has been very helpful and always available when needed to help us to fix issues

Nicholas Githinji

Nicholas Githinji

Project Manager

Embrace a smarter way to work through citizen automation