The Complete Business Process Management (BPM)
What is business
Business process management (BPM) believes that processes are central to an organization.
BPM improves operations through better process design, modeling, analysis, and execution.
BPM brings attention to the highest-value processes — the ones that are most aligned with the business goals and strategy — for the best return on investment.
Why Is BPM Technology Essential?
Business process management uses technology to model and execute processes.
Any specialized technology that accompanies a BPM initiative is called a
Business Process Management System (BPMS).
Every BPM system includes:
Better BPM systems will also have:
Drag and Drop
Why BPM Matters?
When left unmanaged, business processes can unravel, twist, and introduce a lot of chaos. As tasks go from person to person, it can be hard to keep a high-level perspective on what is actually going on.
steps involved in bpm
A BPM process brings your operations under control, and involves five key steps:
Identify all the key information needed and
map out the workflow steps.
Create an automated form and workflow. Integrate and add conditions if needed.
Train users, test processes, and make them live. Tweak notifications or reminders.
Measure KPIs, SLAs, and other performance metrics.
Review a BPM process periodically and identify areas for improvement.
What Can BPM Do?
Types of BPM Systems
Primarily used on workflows where software (e.g. ERP, CMS, HRMS) passes and processes data, mostly independent of humans.
Primarily used on workflows where humans perform the majority of the tasks such as giving approvals and processing data.
Primarily used on workflows that end with a formatted document created from data fields and has gone through the right approvals.
These are the three most common methodologies used in business process management:
- Pioneered by Toyota
- Fast to implement
- Eliminates wastage
- Reduces cost & process time
- Preferred by industrial companies
- Pioneered by Motorola in 1985
- Helps to cut process defects and inconsistencies
- Implemented either through DMAIC or DMADV approach
Lean Six Sigma
- A hybrid between Lean & Six Sigma methodologies
- Focuses on process variation
- Increases profits, efficiency, and boosts employee morale