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Business Process Technology - Everything You Need to Know


While most understand the importance of business processes in organizations, many struggles to optimize and digitize processes to leverage their full potential.

Whether you are just starting to incorporate business processes in your company or you are looking for a way to improve existing processes, the secret to success is understanding business process technology and all that it entails. 

What is Business Process Technology?

Business process technology refers to using solutions, tools, and techniques to establish effective business processes, create impactful process change in the organization, and streamline processes and workflows. It helps companies achieve better visibility and agility through process optimization, management, and automation.

Business Process Technology

Types of business process technology

1. Business process management

Business process management ensures that your existing processes are efficient, productive, and cost-effective. It is about taking a step back to look at how all the processes work in tandem, instead of reviewing them individually. The goal is to analyze the current state of the organization and identify any areas of improvement. It also involves reviewing the current processes to make sure they are working as they are supposed to be. 

2. Business process monitoring

Business process monitoring involves measuring and analyzing the performance of different business processes. 

Organizations can rack process cycle time, key performance indicators, and costs associated with a business process. More importantly, constant monitoring can be used to identify errors, process bottlenecks, and compliance issues before they cause any severe damage. This helps improve visibility and gain more insight into the processes. Organizations can also understand how all the processes are functioning and if they are completely aligned with the business goals or not.

3. Business process optimization

Business process optimization is about analyzing and editing business processes that make up the core of your business. It is the targeted redesign of business operations to strengthen individual processes while also streamlining the way all processes work together. 

So, any existing problems and bottlenecks found in the monitoring stage are optimized at this stage for improved performance.

4. Business process modeling or mapping

Business process modeling or mapping involves designing business processes before they are put into action. This can include creating visual flowcharts to decide the sequence of workflows, benchmarks, and decision points.

By mapping processes and outlining them with clear start and end points, it becomes easier to brainstorm business processes before they are put into action. This can also significantly improve efficiency and cut down on monitoring and optimization time as well.

5. Business process integration

This includes integrating business processes with legacy systems to cut down on the extra time that would otherwise take to upgrade legacy applications. It also involves integrating one business process with another. 

6. Business process automation 

Business process automation (BPA) is a technology-driven strategy to automate business processes. It can save businesses time and money by making processes more efficient and eliminating the need for manual labor. It can also improve accuracy and consistency by reducing the chances of human error.


Say no to chaotic work. Automate your tasks now.

Benefits of business process technology

1. Eliminate bottlenecks

Business process technology helps understand the current processes, analyses the performance gaps, and streamlines them by fixing any errors and eliminating bottlenecks, which in turn minimizes risks. 

2. Automation

You can automate repetitive parts of a business process to save time. This also ensures that employees are only invested in relevant and complex tasks instead of getting bogged down by repetitive tasks which can eat up a lot of their time and decrease efficiency.

3. Decreased costs

With streamlined and automated processes that are built to inherently improve efficiency in organizations, you can decrease wasteful expenditure and optimize costs as well.

4. Improved transparency and collaboration

When employees have better visibility into the business processes they are involved in, everyone is always aware of each other’s responsibilities, timelines, and even bottlenecks. Improved transparency in teams also directly boosts collaboration and accelerates task completion.

5. Agility

Optimizing process easily leads to increased agility in company operations. You can make changes to processes as and when required to constantly keep up with the industry and customer demands. With business agility, organizations can always stay one step ahead and continuously improve processes to align with the new changes.

6. Improved productivity

When you have automated business processes that require little to no intervention, approvals get faster and any information retrieval becomes a whole lot easier. This allows employees to do more in less time, boosting productivity across the organization.

Leverage the power of business process technology

Business processes form the core of most digital transformation initiatives and the only way to make processes more efficient is through business process technology. Incorporating it directly leads to improved processes, more resilient everyday operations, and better transparency across the organization.

With Kissflow Process, you can start designing custom business processes for various departments across the organization. It is your go-to work management platform designed to effectively streamline your processes, giving you the agility and flexibility to run your business operations hassle-free. 

Kissflow allows you to create custom forms for every process, define workflows, apply for user permissions, and monitor the performance of each process. 

Master your processes and manage them your way with Kissflow. Take a look to get started.