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A Complete Breakdown for Business Process Analysis


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What Is Business Process Analysis?

Business Process Analysis(BPA) is the systematic examination of a business process to understand its components, how it operates, and how to improve process efficiency. It involves identifying the inputs, outputs, and key activities of a process, as well as the resources (such as people, systems, and tools), needed to carry out those activities.

Using business process analysis helps you identify the detrimental elements in an operation and identify how to overcome obstacles. Without a proper analysis, your teams will waste a lot of time and effort solving the wrong problems or switching from one software to another.


Don’t Confuse Business Process Analysis With Business Analysis

It’s easy to mix up business process analysis (BPA) with the more common term, business analysis (BA). There are some overlaps between the two concepts, but they are distinct disciplines.

BPA collects data and makes recommendations based only on the core processes of an organization. Business analysis is used to identify any problem or need in an organization, which could involve financial controls, market research, hiring practices, and cost cutting.

Customer satisfaction is easier with optimized processes

When Should You Apply Business Process Analysis?

When applied to the right ‘as-is’ process, business process analysis gives a clear understanding to the process owners so that they can make a sound judgement.

Here are some cases when you should use BPA:

  • Unidentified issues like regular delays or increased customer complaints
  • Process stakeholders are unclear about how to carry out a process
  • Before introducing automation to make sure the process is optimized
  • A team wants to replace a process with a new version

How to Analyse a Business Process?

Business process analysis follows a 4-step plan:

Identify The Process

The first step is to choose the ‘as-is’ process to be analyzed and identify the stakeholders who handle it. Be sure to have a clear starting and stopping point for the process.

Collect Process Information

Next, gather as much information about the process as possible to understand the issues it faces, the objectives, the scope of improvement, and other goals of the analysis.

Analyze As-Is Process

Implement a business process analysis plan. Get to the bottom of the identified process, define the process in flowcharts and other diagrams, and measure its effectiveness.

Develop To-Be Plan

Finally, use the analysis to make recommendations how a ‘to-be’ process should look. Point out the requirements, suggest resources and changes, define a timeline, etc.

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Business Process Analysis Techniques

Okay, all of this sounds good. But you’ll need actual techniques, not abstract concepts to understand how to analyse your business processes and their different metrics.

Here are some of the popular Business Process Analysis techniques that are used in most of the businesses.

  • Gap Analysis

    (Find out what information you’re missing about the process)
  • Value-added Analysis

    (Find if each and every activity in your process adds value to the process or your organization. If not, remove it)
  • Root Cause Analysis

    (Find the core reasons for a problem and see what can be done to fix it)
  • Observation

    (Observe the process in action on the floor, see if it works as intended or not)
  • Experience Examination

    (Talk to experienced staff in your organization, see what inputs they have)

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What Benefits Does an Organization Get From Business Process Analysis?

Broadly speaking, business process analysis gives companies a better understanding of how processes are running and how they can be improved.

Here are the most common benefits of business process analysis:

  • Clear documentation of the process and greater understanding
  • Robust data on how the process is performing
  • Identify the obstacles that cause delay to certain processes
  • Identify which user actions are hindering the process and where inefficiencies are
  • Better training for new employees taking on the process

BPA might use a range of tools and various methods to dissect processes from different angles in order to measure their performance. Business process automation software will use this data to analyze how well the current processes are working to achieve the business goals and make relevant recommendations.

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Common Tools for Business Process Analysis

Stages and techniques don’t help too much if you don’t have actual tools to use them with. Business Process Analysis tools are specifically designed to work with the stages and techniques in business process analysis.

Most popular BPM suites also have analysis and modeling tools built in. Nintex, Kissflow Process, Zoho Creator, and Oracle BPM are some of the best examples of business process analysis tools.

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