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Why Small Businesses Need Business Process Management

Team Kissflow

Updated on 22 Mar 2024 3 min read

When you have a small business, it is understandable to be skeptical of adopting new technologies like a business process management platform.

After all, your business is still in the nascent stages and you can always introduce new technological solutions later as your business grows in size, right? Wrong. 

It all starts when your business is still in the initial stages, finding new streams of revenue and new customers. Adopting a business process management tool can not only help streamline your internal processes, but can also improve productivity, decrease costs, and save time. Let's take a look at everything you need to know about BPM for small businesses.

What is business process management?

Business process management refers to the process of adopting a structured approach to improving processes in an organization with the goal of generating business value. 

It is an organizational discipline that uses different methods to create, model, measure, analyze, and optimize business processes. With the help of BPM, you can review the current state of business processes in your organization and identify bottlenecks or areas of improvement in order to create a more effective process. 

BPM can be categorized into different types of processes including: 

Human-centric BPM

This includes processes that need to be executed by humans, like performing complex tasks or approving submitted work.

Integration-centric BPM

These processes are used to integrate existing systems, apps, or other processes and require minimal human intervention. 

Document-centric BPM

These processes are used for formatting, verifying, signing, and approving documents. 

Why is BPM important for small businesses?

When small businesses do not have business process management in place, everything gets handled by a small team of employees through documents, spreadsheets, or direct communication. 

With no standardized way of following every process, every employee ends up going their own way every time, which can create more problems down the road. 

  • Employees communicate and follow up through emails, making it difficult to track down previous communication.
  • Approvals need constant check-ins
  • All the tasks have to be performed manually
  • Bottlenecks are almost always there, but very difficult to identify
  • Lack of streamlined communication in teams leads to more confusion

Business process management can help SMBs get rid of all of these problems affecting their efficiency and productivity. While most SMBs are reluctant to adopt BPM solutions in their early days simply because they believe their organization isn’t big enough for it, early stage adoption can actually help build a strong foundation. 

Moreover, adopting Business Process Management System(BPMS) early can also make your employees more comfortable with change and help you in scaling your organization easily 

By incorporating BPM in your small business operations, you can:

  • Avoid back and forth emails
  • Avoid tracking processes through complicated document files
  • Incorporate transparency in your business processes by allowing everyone involved to access and view the process
  • Identify bottlenecks and fix them before they can cause any serious damage
  • Automate repetitive tasks to improve efficiency and save time
  • Make collaboration and communication easier among team members
  • Scale up or scale down easily

Benefits of BPM for small businesses

Automate repetitive tasks

When you already have a small team, bogging them down with manual and repetitive tasks would only take them away from their core responsibilities. Moreover, manually performing repetitive tasks can also open the door for errors.

Business process management can automate repetitive tasks and free up your team’s time so that they can focus on more important and complex tasks at hand.

Cut down on bottlenecks

A lot of decision makers and managers don’t even realize the fact that they are dealing with bottlenecks which are only introducing more errors and inefficiencies in their organization.

Business process management can unclog bottlenecks by streamlining internal processes and increasing efficiency. It can also help prevent timeline delays and sudden budget spikes.

Create a single source of truth

Streamlined business processes establish a single source of truth for your entire organization. It includes the set of steps or guidelines for how every process should be executed and ensures the entire end-to-end process is executed exactly the same way, every time. It also boosts consistency, no matter what the circumstances. 

Improve communication and collaboration

The biggest advantage of adopting business process management is that it makes communication and collaboration easier across the organization. 

Instead of sending long email chains for follow-ups, you can directly check process status through the BPM platform and even send out comments for more contextual discussions. Team members always know what the others are up to which also improves transparency across the company. 

Scale your small business with BPM

When business process management gets introduced into a small business, things start falling into place as there is a much clearer understanding of what needs to be done. Moreover, leveraging technology in the right ways helps create systems that can withstand your business growth. 

Kissflow's BPM solution is entirely low-code, allowing you to build custom business processes that can respond quickly to changes without overburdening your IT team. Learn how Kissflow allows you to visualize processes, collaborate across different teams, automate repetitive tasks, integrate third-party apps as well, and is perfect for small businesses. 

Streamline your BPM Process with Kissflow