Low-Code Case Studies - How Companies Excelled with Kissflow’s Low-code Platform

What is a Low-Code Platform?

A low-code platform provides a visual, drag-and-drop interface that allows users to develop applications with minimal manual coding. This approach enables business users, known as "citizen developers" and IT professionals, to create and deploy applications much faster than traditional development methods. Low-code platforms enable organizations to tackle application backlogs and achieve faster digital transformation without requiring advanced programming skills.

The core of a low-code platform is its visual development environment, which allows users to:

• Drag-and-Drop Components: Users can build applications by visually assembling pre-built components.

• Automate Workflows: Process automation tools simplify repetitive tasks, ensuring streamlined workflows across departments.

• Integrate with Existing Systems: Pre-built connectors enable integration with ERP, CRM, and other business systems, making it easier to access and use data.

• Maintain Governance: IT teams can manage and govern citizen development without the risks of shadow IT, ensuring that applications comply with security and compliance standards.

Why Organizations Should Use Low-Code Platforms

With low-code, you can quickly build portals, reuse interfaces, and tailor functionality to meet the needs of internal and external users. Low-code platforms are cost-effective and empower organizations to reduce development time, optimize resources, and unlock new revenue streams, making them a smart choice for any business case.

Low-code platforms are essential for organizations to stay competitive in a fast-paced, technology-driven world. Here’s why industries increasingly adopt them:

1. Faster Application Development

Traditional application development demands considerable time and skilled developers. Low-code platforms accelerate this process, enabling teams to develop and deploy applications in weeks or even days instead of months. Organizations with substantial IT backlogs benefit significantly, as low-code solutions allow them to address requests promptly.

2. Empowers Non-Technical Users

With low-code, business users who understand the requirements best can build solutions without coding skills. This citizen development approach allows organizations to bridge the gap between IT and business units, fostering collaboration and reducing dependency on IT resources. It’s beneficial for automating routine tasks or creating simple applications that enhance productivity.

3. Reduces IT Backlog and Enables Strategic Focus

IT departments often need to be more generous with a long list of application requests and updates, leaving little time for strategic projects. Low-code platforms relieve IT teams by enabling business users to take on smaller, department-specific projects. Helping IT focus on high-impact initiatives like infrastructure improvements or core system updates.

4. Greater Flexibility and Agility in Operations

Organizations using low-code platforms can adapt quickly to changes in business needs, regulatory environments, or customer expectations. Modifying an existing low-code application is more straightforward and faster, allowing businesses to stay agile and responsive in dynamic markets.

5. Lower Development and Operational Costs

Developing applications with minimal coding reduces labor costs associated with traditional development. Furthermore, low-code platforms are typically more affordable to deploy and maintain than custom-built applications, offering significant savings.

6. Enhanced Security and Governance

With low-code platforms like Kissflow, IT retains control and can ensure security and compliance across all citizen-developed applications. Unlike shadow IT, where unsanctioned tools create vulnerabilities, low-code platforms provide a secure environment where applications are monitored and managed according to organizational policies.

Why Low-Code Platforms are a Strategic Advantage

Low-code platforms are not just about faster app development; they represent a shift toward democratizing organizational innovation. They allow business users and IT to work together efficiently, transforming workflows, reducing IT backlogs, and driving organizational agility. For enterprises, adopting a low-code platform means staying ahead of market demands and achieving faster, more cost-effective digital transformation.

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Top 5 companies that excelled with Kissflow’s low-code platform

1. Puma Energy: Enhancing Operational Agility in Energy Distribution

What was their challenge?

As a global energy company, Puma Energy needed to maintain supply chain agility across multiple regions, which required quick adaptation to market changes and rapid logistics automation. With traditional development approaches, the IT team couldn’t keep up with the demand for new applications, leading to a significant backlog. This delay impacted the company’s operational efficiency and response to supply chain disruptions.

How did Kissflow help them?

Kissflow’s low-code platform enabled Puma Energy to rapidly create and implement applications tailored to logistics and distribution needs. Using Kissflow, non-technical team members in operations and logistics could develop applications for tracking inventory, managing deliveries, and processing supply chain data in real-time, dramatically reducing the strain on IT and allowing them to focus on more complex, high-priority projects.

These were the results:

Kissflow enabled Puma Energy to improve operational speed and agility, ensuring smoother logistics and faster adaptation to market demands. It also strengthened its supply chain resilience, allowing it to mitigate disruptions and optimize logistics management across global regions.
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2. Valantic: Reducing IT Backlogs for Seamless Process Integration

What was their challenge?

Valantic, a leader in digital consulting, faced increasing demand to integrate various internal processes to provide timely solutions for its clients. With a growing number of requests from departments across the organization, the IT team was overwhelmed by a backlog that delayed delivery times and limited Valantic’s agility in responding to client needs.

How did Kissflow help them?

Valantic used Kissflow’s low-code platform to empower its business units to develop and automate essential processes independently. Non-IT staff handled repetitive, manual tasks directly, which freed IT to focus on complex technical integrations. Kissflow’s user-friendly design enabled departments to automate workflows, like client onboarding and report generation, with minimal coding knowledge, effectively decentralizing development and reducing IT dependency.

These were the results:

Valantic saw immediate improvements in project timelines, as departments could now deploy and manage applications directly. IT backlog decreased, allowing IT to prioritize high-value projects and deliver faster client solutions, strengthening Valantic’s market position as a responsive, innovative consulting firm.

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3. CaratLane: Enabling Retail Resilience through Citizen Development

What was their challenge?

Jewelry retailer CaratLane needed agility to handle seasonal spikes in demand, requiring efficient internal processes and quick adaptation to changes in consumer behavior. However, Their IT team was burdened by an extensive backlog of operational applications, impacting their ability to respond during critical periods, such as holiday seasons and product launches.

How did Kissflow help them?

Kissflow’s citizen development approach enabled CaratLane’s operational and customer service teams to build their applications. These teams independently managed inventory, tracked sales, and streamlined customer service workflows. This approach accelerated deployment and allowed them to tailor applications precisely to meet the fluctuating demands of retail operations.

These were the results:

CaratLane experienced significant gains in flexibility and operational efficiency. The company could respond more effectively during high-demand periods by empowering non-technical staff to handle seasonal workflows independently. This approach reduced pressure on IT while allowing for agile, adaptive workflows that supported rapid retail growth.

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4. Quest Nutra Pharma: Streamlining Compliance for Pharmaceutical Operations

What was their challenge?

Quest Nutra Pharma operates in a heavily regulated industry and constantly faces the challenge of staying compliant with strict regulatory requirements. Managing extensive quality control processes and ensuring that every operational step meets industry standards are essential. The IT team develops and maintains compliance applications, but a growing backlog has impeded timely updates and adaptations.

How did Kissflow help them?

Using Kissflow, Quest Nutra Pharma’s quality and compliance teams were able to build and customize applications specifically for managing compliance workflows. The platform enabled teams to update regulatory processes in real-time, track quality checks, and automate compliance reporting while adhering to the company’s stringent governance requirements.

These were the results:

By tailoring applications to the specific demands of pharmaceutical compliance, Quest Nutra Pharma achieved faster response times when adapting to regulatory changes. These improvements enhanced their ability to ensure quality control, reduced risks associated with non-compliance, and positioned the company for more streamlined, risk-free operations in a highly controlled environment.

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5. Empowering Fusion Teams at a Large Filipino Bank: A Strategic Approach to IT Backlog

What was their challenge?

One of the largest banks in the Philippines faced an overwhelming IT backlog, limiting their capacity to execute digital transformation projects across departments. The IT team was stretched thin, and traditional development cycles made it challenging to deliver solutions on time, impacting the bank’s ability to innovate and serve customers effectively.

How did Kissflow help them?

Kissflow empowered the bank’s fusion and cross-functional teams and IT and business stakeholders, to develop applications collaboratively. With Kissflow, business users could take on a more significant role in application development, building and managing their departmental applications under IT’s governance. Allowing for faster deployment cycles relieving IT of some operational tasks while ensuring compliance and control.

These were the results:

The bank achieved significant progress in clearing its IT backlog and empowering departments to self-manage essential workflows. This shift accelerated application delivery and strengthened collaboration across departments, positioning the bank to respond more effectively to market demands and customer needs.

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Why Leading Brands Choose Kissflow for Low-Code Development

• Accelerate development: Kissflow enables swift development, even for complex applications, supporting brands as they adapt to changing market conditions.
• Enhance efficiency across departments: By allowing non-technical users to build applications, Kissflow helps reduce operational bottlenecks and empowers teams.
• Strategically clear IT backlogs: Kissflow offers a sustainable solution to IT resource constraints, freeing technical teams to focus on high-impact projects.