Top BPM Tools Comparison and Features

Manish Nepal

August 7th, 2017 BPM  

Why BPM Software?

BPM software used to be the future. Now it is the recent past.

BPM has bloomed into an accepted management discipline and its significance in the automation-centric corporate economy of today is undeniable. Without an able BPM software to apply to your business, processes become chaotic and can lead to disastrous consequences.

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As the discipline has matured, a number of BPM tools have emerged to allow organizations to take advantage of the benefits of BPM (cost savings, reduced errors, faster processing time). At their core, BPM tools let an organization digitize forms and workflows, control access, monitor activity, and keep track on items as they move through the process. BPM cannot be run on an organizational level without the use of some BPM system to support it.

What Should You Look for in BPM Tools?

The shopping list for BPM tools can be long and varied, depending on the needs of a business. When BPM software first emerged, the requirements were largely on how robust the platform was and if it could handle the complexities of a workflow engine.

However, needs have changed. Now, most BPM systems can handle the complexity you need, and the new key features for business process management tools involve being user-friendly, built on the cloud, and well-integrated with other applications.

You’ll want to make sure your BPM software has these 10 fundamental features, but there are other questions you need to ask too.

What problems do you want to solve?

Are you looking to speed up processes? Digitize forms? Reduce errors? What are the problems you currently have and how specifically do you want a BPM tool to solve it?

Is your process human-centric or system-centric?

Certain business process management tools work primarily when most of the tasks in a process are done by humans. Others are best when most of the tasks are done by machines, software, or systems. Do you need a BPM system that is easy for users, or easy for programmers?

Who will be responsible for the processes?

If you plan to keep control with process analysts and consultants, you’ll want to look at BPM tools that use a language like BPMN 2.0. However, if your department heads and others are responsible for the process, you’ll need something that is more intuitive and user-friendly.

What is your expected ROI from BPM?

While you are evaluating a BPM system for the process, some have a lot of advanced features that come at a high cost. If you are trying to be realistic in the cost of BPM, you will need to stay away from very expensive BPM tools.

Do you have any unique, proprietary needs?

Many cloud-based, off-the-shelf BPM tools are so dynamic and flexible that they fit 99% of business requirements. However, if your business has complicated compliance or special proprietary requirements, you should look for bespoke business process management tools.

Where Can You Find the Best BPM Software?

With so many BPM software vendors vying for the buyers’ attention identifying the best BPM tool can be confusing.

From blogs to review sites to infographics, most information on process management tools is sponsored by some BPM vendor. So, do your best to avoid obvious propaganda disguised as objective reviews.

G2 Crowd, an independent peer review platform does a great job at segmenting BPM software tools depending on the kind of organization:

G2 Crowd BPM Comparision

The target market for BPM vendors can be broadly categorized into general businesses and niche industries. Small and medium business (SMB) and mid-market industries fall into the mainstream business segment while large enterprise and business firms with specific needs have niche demands.

Here’s a BPM software comparison chart to review how KiSSFLOW and other leading BPM software brands fare against each other:

Brand Name Popular With Process Design Operational Ease Pricing Support
KiSSFLOW SMBs, mid-market Human-centric drag and drop interface Cloud-based $9/user/month (or) 7-day free trial Video documentation, email, webinars, instant chat
Nintex SMBs, enterprise Browser-based intuitive design On-prem By quote None (open-sourced)
Process Maker Corporations, governments, and organizations looking for an enterprise scale BPMN 2.0 Different editions of on-prem and cloud Starts at $1000/month (unlimited users) Video documentation, email, webinars, instant chat
Bizagi SMBs, medium businesses, enterprises Bizagi BPMN Modeler Cloud hosted/on-prem Perpetual user license for $800/year+$134 maintenance fee (or)
1 year user license for $311/year
Basic for free (with no SLAs) or premium support at an extra cost
Zoho Creator Freelancers, small- and mid-size businesses, and enterprise Script builder to drag and drop snippets of code Web-based, on prem, or can be self-hosted $5-$15/user/month (depending on license plans) Email, phone, training, ticket escalation

 

We are admittedly partial, but KiSSFLOW gives a clean slate for its users to drag and drop forms, add formulas and conditions, create parallel branches, and do much more for automating approval requests. Trust Radius, another good review site, lists KiSSFLOW as the highest-rated BPM tool.

Will the Perfect BPM Tool Solve All Problems?

Choosing the right BPM software isn’t a magic bullet. You still need to put in the work of analyzing your processes and getting everyone on board. However, once you have a firm grasp on exactly what your company needs, finding the right fit for a BPM system is crucial. Take a look around, but make sure to check out KiSSFLOW for your BPM needs.

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