Product Recall Management Software
A lot number on a failed part traces back to days of production and a list of customers who need to hear from you first. Kissflow pulls the full recall scope from your traceability data, tracks retrieval against every unit shipped, and keeps the regulatory reporting package current until the recall closes.
Trusted by energy operators worldwide
One recall record from scope to retrieval to regulatory closure
The lot number on a failed part traces back through days of production, a list of customers, and more than one distribution center, and someone has to notify every one of them before a regulator hears about it first.
A recall built from scratch on the day it's needed is a recall racing its own deadline. Scope gets defined by digging through records that were never linked, notification goes out to whoever someone remembers to call, retrieval isn't tracked against the full affected quantity, and a required regulatory report goes out late because the data behind it wasn't ready.
Kissflow opens a recall against the affected lot record, pulls the full scope, shipments, distributors, and customers, from the traceability data instead of rebuilding it by hand, tracks every unit against what's come back, and keeps the regulatory reporting package current until retrieval is fully accounted for and the recall closes.
A recall built from scratch on the day it's needed is a recall that misses its own deadline
Scope takes too long to define
Figuring out which lots, shipments, and customers are affected means digging through records that were never linked.
Notification is manual and incomplete
Customers and distributors get notified by whoever remembers to call them, with no record of who was reached.
Retrieval isn't tracked against the full scope
Nobody can say with confidence how many affected units are still out in the field.
Regulatory deadlines get missed
A required report goes out late because the retrieval and scope data it depends on wasn't ready.
Six modules. Built for how fast a recall has to move.
Every module ships with default forms, tracking logic, and dashboards. Configure each one to your operating model in the visual builder.
Recall initiation
Opens a recall against the affected lot or serial range, with the defect, the risk, and the scope defined up front.
Affected-lot identification
Pulls the affected lots, shipments, and customers from the traceability record, instead of reconstructing the scope by hand.
Customer and distributor notification
Sends the recall notice to every affected customer and distributor on record, with delivery tracked, not assumed.
Retrieval tracking
Tracks every unit shipped against what's returned, replaced, or confirmed disposed of, against the total.
Regulatory reporting
Generates the reporting package a regulator requires, with dates, scope, and retrieval status kept current as the recall progresses.
Closure verification
Closes the recall only once retrieval is accounted for against the full affected quantity, with the record kept for audit.
From request to system of record in four steps
Report
A recall opens against the affected lot or serial range, with the defect and risk defined.
Assess
The full scope, lots, shipments, and customers, is pulled from the traceability record.
Resolve
Every affected customer and distributor is notified, and returned or replaced units are tracked against the total.
Record
The regulatory report is generated and the recall closes once retrieval is fully accounted for.
What changes when product recall management runs on Kissflow
| Process | Before Kissflow | On Kissflow |
|---|---|---|
| Scope definition | Built from scratch under time pressure | Pulled from the traceability record |
| Notification | Manual calls, incomplete list | Sent to every affected customer and distributor on record |
| Retrieval tracking | Guessed at | Tracked against every unit shipped |
| Regulatory reporting | Assembled under deadline pressure | Generated from the live recall record |
| Closure | Declared without full accounting | Verified against the complete affected quantity |
| Audit trail | Reconstructed after the fact | Complete and current throughout the recall |
Connects to the traceability and ERP systems you already run
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Built for a recall that has to move fast and hold up after
Scope from data, not memory
Affected lots, shipments, and customers pull directly from your traceability record.
Notification with a delivery record
Every customer and distributor notice is tracked, not assumed sent.
Retrieval measured against the full quantity
An open recall shows exactly how many affected units are still outstanding, not a guess.
Regulatory reporting kept current
The reporting package updates as the recall progresses, instead of getting assembled under deadline pressure.
Live in weeks, not a re-implementation
Configure notification templates, retrieval tracking, and reporting formats in the visual builder, without a change request against ERP.
Closure that means something
A recall only closes once retrieval is verified against the full affected quantity.
Related apps
Product Traceability & Lot Genealogy
Supply the affected-lot, shipment, and customer scope this app queries the moment a recall opens.
Non-Conformance Reporting & Escalation
Capture and escalate the defect that may lead to a recall, before product already shipped is affected.
CAPA Initiation
Track the corrective and preventive action the root cause of a recall requires, once the recall itself is under control.
We help quality leaders run a recall that closes on time
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Vagesh Dave
GVP & CIO at McDermott International, Ltd
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“Advanced automation of all processes is easy to set up. I cannot imagine how to manage workflows without this software.”
Tanay Tiwary
Global Head - Digitalization & Business Improvement
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“Kissflow supports rapid application development by building a working application prototype in the shortest amount of time.”
Maria Theresa Cabigon
CIO, SN Aboitiz Power Group
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See what Kissflow can do for you
Talk to usGot questions? We're here to help.
Get SupportNon-Conformance Reporting & Escalation captures and escalates an issue found on the floor or in a customer complaint. This app runs the recall response once that issue points to product already shipped: notification, retrieval, and regulatory reporting.
Product Traceability & Lot Genealogy is the record this app queries to identify every affected lot, shipment, and customer the moment a recall opens. This app runs the recall response itself: notification, retrieval, and regulatory reporting.
A defect, contamination, or compliance issue confirmed in product already shipped to customers or distributors, with a documented risk that requires retrieval.
Configurable, typically quality leadership with input from regulatory and legal, given the reporting obligations a recall usually carries.
Yes. Quality leaders configure notification templates, retrieval tracking, and reporting formats in the visual builder, and the AI Builder can generate a working app from a plain-language description.
Through APIs and integration connectors, under single sign-on and role-based access, with every action written to an audit log.
Configuration and AI generation move delivery from weeks to days, without a multi-year platform program or an engineering backlog.
Kissflow is certified to SOC 1, SOC 2, SOC 3, ISO/IEC 27001, HIPAA, GDPR, and CCPA, hosted on Google Cloud with data residency in the US, EU, APAC, and Oceania.
