Non Conformance Reporting Escalation Software
Who decides what happens to a non-conforming batch once it's flagged on the floor? Kissflow gives every non-conformance one intake path, a severity-based escalation rule, and a record of the disposition, instead of leaving the call to whoever's standing nearest.
Trusted by energy operators worldwide
One path for every non-conformance, from flagged to disposed
A non-conforming batch gets flagged on the floor, and the decision about what happens to it next falls to whoever happens to be standing nearest, not necessarily whoever should be making that call.
A non-conformance can be a material, a product, a process step, or a document that fails to meet spec, and it can be found anywhere: incoming inspection, in-process, final inspection, or a customer complaint. Without a standard intake and escalation rule, severity gets judged inconsistently from one shift to the next, and a non-conformance that should have gone to quality leadership immediately instead waits for the next shift meeting, sometimes twelve or more hours later, while the affected material sits unresolved on the floor.
Kissflow captures every non-conformance the moment it's found, routes it for escalation based on severity, and tracks disposition through to resolution, with the full record kept against the specific material, product, or process it affects, so the next person who touches that item sees exactly what happened.
A non-conformance judged by whoever's nearby is judged inconsistently
Severity gets judged inconsistently
Two similar non-conformances get escalated differently depending on who finds them and how busy they are.
Reporting happens after the fact
A verbal note travels to quality hours or shifts after the non-conformance was actually found.
No link to CAPA when one is warranted
A recurring non-conformance that should trigger a root cause investigation instead gets logged and closed individually each time.
No visibility across sources
Non-conformances found at incoming inspection, in-process, and by customers are tracked separately, if at all, with no combined view.
Six modules. Configurable to your quality policy.
Every module ships with default forms, approval logic, integrations, and dashboards. Configure each one to your operating model in the visual builder.
Non-conformance intake
Captures the material, product, or process affected, the defect description, and where it was found in one form.
Severity-based escalation
Routes the non-conformance to the right owner automatically based on severity, from supervisor sign-off to escalation.
Containment and hold
Places an immediate hold on the affected material or batch while a disposition decision is being made.
Disposition tracking
Records the disposition decision, use-as-is, rework, scrap, or return, against the specific non-conformance.
CAPA linkage
Flags a recurring or high-severity non-conformance automatically for escalation into a full CAPA investigation.
Source and trend reporting
Rolls up non-conformances by source, incoming, in-process, final inspection, or complaint, to surface patterns.
From request to system of record in four steps
Report
Whoever finds it logs the affected material, product, or process and the defect description immediately.
Assess
The non-conformance is assessed for severity and routed to the appropriate owner, with escalation set by that severity.
Resolve
The affected material is held while a use-as-is, rework, scrap, or return decision is made, recorded, and executed.
Record
The disposition and full record, including any CAPA escalation, are logged and retained.
What changes when non-conformance reporting runs on Kissflow
| Process | Before Kissflow | On Kissflow |
|---|---|---|
| Reporting | A verbal note that travels informally, sometimes hours later | Logged immediately at the point it's found |
| Severity assessment | Judged inconsistently depending on who finds it | Assessed against a consistent severity rule every time |
| Escalation | Waits for the next shift meeting or status check | Routed automatically based on severity |
| Containment | The affected material may or may not get held | An immediate hold is applied while disposition is decided |
| Disposition record | Tracked, if at all, in a local log or spreadsheet | Recorded against the specific non-conformance in one system |
| Pattern visibility | No combined view across incoming, in-process, and customer sources | Rolled up into one trend view across every source |
Connects to the quality and ERP systems you already run
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Built for how plants actually handle non-conformances
An exception workflow, not a verbal handoff
Every non-conformance gets a structured record the moment it's found, not a note passed along informally.
Live in weeks, not a re-implementation
Configure severity levels, escalation rules, and disposition types in the visual builder.
Severity applied consistently
The same severity rule decides escalation every time, not the judgment of whoever found the issue.
CAPA linkage when it's warranted
A recurring or high-severity non-conformance escalates into a CAPA automatically, instead of being reworked in isolation each time.
Patterns visible across every source
Non-conformances from incoming inspection, in-process checks, and customer complaints roll up into one view.
Made for cross-team work
Quality, production, and the plant floor see the same non-conformance record with their own view of it.
Related apps
CAPA Initiation Management System
Governs the portfolio of open CAPAs, one of which this app's escalation rule may trigger for a recurring issue.
Quality Quarantine & Product Release Decision
Decide whether to release, rework, or scrap a quarantined lot, often the specific disposition step for a non-conformance found in inventory.
Deviation Management
Authorizes a planned deviation from spec in advance, distinct from reporting a non-conformance found after the fact.
We help manufacturing quality teams escalate non-conformances the same way, every time
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Talk to usGot questions? We're here to help.
Get SupportDeviation Management authorizes a known deviation from spec in advance, before production runs. This app reports and escalates a non-conformance discovered after the fact, whether in a material, a product, or a process.
No. If you run a broader QMS, Kissflow adds the non-conformance intake and escalation workflow and can connect to that system.
Any material, product, process, or document that fails to meet its defined specification, found at any stage: incoming, in-process, final inspection, or customer complaint.
Configurable by severity, typically a supervisor for low-severity issues and quality leadership for anything that could affect shipped product.
Yes. Process owners configure severity levels, disposition types, and escalation rules in the visual builder, and the AI Builder can generate a working app from a plain-language description.
Through APIs and integration connectors, under single sign-on and role-based access, with every action written to an audit log.
Configuration and AI generation move delivery from weeks to days, without a multi-year platform program or an engineering backlog.
Kissflow is certified to SOC 1, SOC 2, SOC 3, ISO/IEC 27001, HIPAA, GDPR, and CCPA, hosted on Google Cloud with data residency in the US, EU, APAC, and Oceania.
