Gemba Walk Software
Gemba means go and see. Kissflow captures what a leader sees and hears on the floor, tracks every commitment made to an operator until it's closed, and surfaces coaching themes across walks and leaders, without turning the walk itself into a scored checklist.
Trusted by energy operators worldwide
A record for what leaders see and promise on the floor, without another checklist
Gemba means go and see. Most leaders do the going. Almost none of them have anywhere to put what they saw.
A Gemba walk works because it's a conversation, not an inspection: a leader walks the floor, talks to operators, and sometimes commits to looking into something. The trouble is what happens after the walk ends. The observation lives in a notebook or nowhere at all, the commitment made to an operator fades into whatever comes up next, and the walk starts to feel ceremonial because nothing visibly follows from it. An operator who raised the same issue on three separate walks with three different leaders has no reason to believe raising it a fourth time changes anything.
Kissflow captures what a leader observed and any commitment made, on the floor, in the moment, and keeps every commitment open and visible until it's actually closed, with no checklist and no score attached, so the walk stays a conversation, not another audit. Recurring observations across walks and leaders surface as themes, so a pattern three different people noticed separately gets treated as one signal instead of three unrelated notes.
A walk that produces no record is a walk operators eventually stop taking seriously
Observations live in a leader's head
Whatever a leader noticed on the walk exists nowhere but memory, and fades by the next one.
Commitments disappear
I'll look into that' gets said on the floor and never gets tracked to an actual answer.
Operators stop bringing things up
When nothing visibly follows from what they told a leader, operators stop mentioning it next time.
Each leader's walk is an island
One leader's observations never reach another, so the same pattern gets rediscovered walk after walk.
Three modules. Built to stay a conversation.
Every module ships with default forms, reminders, and dashboards. Configure each one to your operating model in the visual builder.
Walk scheduling and route
Plans a leader's Gemba route by area and cadence, so the same lines get a visit on a predictable rhythm.
Observation and commitment capture
Captures what the leader saw and heard, and any commitment made, on the floor, with no checklist or score attached.
Commitment follow-up
Tracks every commitment a leader made on the walk until closed, so a promise turns into something an operator sees.
From request to system of record in four steps
Initiate
A leader's Gemba route is set for the shift or week, covering the areas due for a visit.
Conduct
On the floor, the leader captures what they see and hear in the moment, along with any commitment made to an operator.
Flag
Every commitment stays open and visible until it is actually closed, without turning the walk into a scored checklist.
Record
Recurring observations across walks and leaders surface as coaching themes and are retained as the record of what was seen and promised.
What changes when Gemba walks run on Kissflow
| Process | Before Kissflow | On Kissflow |
|---|---|---|
| Walk cadence | Happens when a leader has time | Scheduled by area on a predictable rhythm |
| Observations | Live in a leader's notebook or memory | Captured on the floor in the moment |
| Commitments | I'll look into that' and nothing more | Tracked open until actually closed |
| Operator trust | Operators stop mentioning issues nobody follows up on | Operators see their input tracked to closure |
| Cross-leader visibility | Each leader's walk lives in isolation | Observations and themes visible across leaders and areas |
| Scoring | Sometimes forced into a checklist it wasn't built for | Stays a conversation, not a scored audit |
Connects to the plant systems you already run
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Built to stay a conversation, not become another audit
Coaching, not scoring
There's no checklist or score. The app captures the conversation and the commitment, not a compliance rating.
Commitments that don't disappear
A commitment made on the floor stays open and visible until the leader actually closes it.
A route, not a random wander
Scheduling by area keeps every line getting a visit on a predictable cadence, without turning it into a formal inspection.
Live in weeks, not a re-implementation
Configure walk routes, cadence, and reminder rules in the visual builder, without a change request against your QMS.
Themes surface without a scorecard
Recurring observations show up as patterns across walks and leaders, without scoring any single walk.
Built for the leader on the floor
Capture happens on a phone or tablet during the walk itself, not from a desk afterward.
Related apps
Layered Process Audit
Run the scheduled, scored, tiered checklist audit that a Gemba walk is deliberately not.
5S Audit
Score workplace organization by zone on a shared standard, separate from an open-ended leadership walk.
Kaizen / Continuous Improvement Suggestion
Turn an observation from the walk into a formally evaluated and implemented improvement idea.
We help plant leaders turn floor walks into follow-through
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Talk to usGot questions? We're here to help.
Get SupportA layered process audit and a 5S Audit are scheduled, scored checklists against defined standards. A Gemba Walk has no checklist and no score. It's a leader's floor observation and coaching conversation, captured as notes and commitments, not audit findings.
No. It generates observations and commitments. If something needs a formal finding and corrective action, log it as a non-conformance or a layered process audit finding instead.
Any leader, shift supervisors, plant managers, or plant leadership, on a route and cadence you define by area.
A Gemba Walk is deliberately thinner than a layered process audit or 5S Audit. It's built for a fast, unscored observation and commitment loop, not a full checklist audit program.
Yes. Plant leaders configure walk routes, cadence, and reminder rules in the visual builder, and the AI Builder can generate a working app from a plain-language description.
Through APIs and integration connectors, under single sign-on and role-based access, with every action written to an audit log.
Configuration and AI generation move delivery from weeks to days, without a multi-year platform program or an engineering backlog.
Kissflow is certified to SOC 1, SOC 2, SOC 3, ISO/IEC 27001, HIPAA, GDPR, and CCPA, hosted on Google Cloud with data residency in the US, EU, APAC, and Oceania.
