CLICK HERE TO PRINT OR DOWNLOAD BPM

business process improvement

What is Business
Process Improvement?

Business process improvement (BPI) is a management discipline to help organizations improve the efficiency and accuracy of their business processes.



Put in simpler terms, business process improvement (BPI) is like fine-tuning the engine in your car.

Car_Image
Car Outline

The goal of business process improvement is to:

Image

Reduce overall process completion time

Image

Improve the quality of the output

Image

Identify wasted efforts

Image

Reduce the friction in the process

Image

Meet regulatory compliance

BUSINESS PROCESS IMPROVEMENT STEPS

Like good maintenance, business process improvement usually happens in a recurring cycle.

ANALYZE

  • Understand the business need
  • Acknowledge the important metrics
  • Take stock of the steps with most friction

REDESIGN

  • Identify improvements on the form
  • Fine-tune the workflow design
  • Search for BPMS that meets your needs

TESTING

  • Check how changes affect items in real-time
  • Run updates or perform integrations if needed

IMPLEMENT

  • Inform all stakeholders of the change
  • Monitor items closely
  • Continue to gather data on key metrics

Whatever gets measured
gets improved

COMMON BUSINESS PROCESS IMPROVEMENT SOLUTIONS

REDUCED ERRORS

Use form automation
Adjust data permissions
Update roles and tasks
Read More

MORE AUTOMATION

Use form automation
Explore integrations
Read More

FASTER PROCESSING

Remove redundant tasks
Make some tasks conditional
Make tasks simultaneous
Read More

WHY 33% OF BUSINESS PROCESS IMPROVEMENT INITIATIVES FAIL?

`

Experience little to no success.

Experience departmental success, but not enterprise level success.

Experience significant difficulties, but some success later on.


Source: BPI-Trends: A Survey of Business Process Initiatives by Nathaniel Palmer.
Only

20

of enterprises undertake process improvement projects.

Source: State of the BPM Market - 2016. BPTrends.com

66

of enterprises run a BPI program occasionally or never.

Source: State of the BPM Market - 2016. BPTrends.com

TOP CHALLENGES THAT STONEWALL BUSINESS PROCESS IMPROVEMENT:

  • Lengthy setups
  • Resistance from teams
  • Using a BPMS that is either too complicated or lacks the right features
  • Not measuring results
  • Undercommunicating the BPI initiative
flash
flash

WHAT DOES BUSINESS PROCESS IMPROVEMENT LOOK LIKE FOR YOU?

  • marketing

    MARKETING

    Reduce the time it takes to get a campaign out the door with automated communication

    Eliminate errors and typos by implementing a mandatory approval check

    MARKETING
  • hr

    HR

    Integrate your onboarding process with your HRMS to reduce manual data transfers

    Let your team track leave balances and make PTO requests from the same form

    MARKETING
  • sales

    SALES

    Get sales discount approvals on the go by switching to a BPMS with a mobile app

    Add in conditional steps to get approvals for large orders over a certain value

    MARKETING
  • it

    IT

    Improve response time to service requests by auto-assigning tickets to specialists

    Get all the software account details for a new joinee before they reach the office

    MARKETING

Business Process Improvement Methodologies

gears

Six Sigma

×

Six Sigma

Use the DMAIC/DMADV technique to reduce inconsistencies and defects in your processes.

Learn More
gears

Lean Management

×

Lean Management

The Lean management methodology can help you find and identify waste in your processes.

Learn More
gears

Agile Management

×

Agile Management

Ideal when your processes are small, requirements are flexible, and refactoring isn’t expensive.

Learn More
gears

Total Quality Management (TQM)

×

Total Quality Management

It is a philosophical organizational culture to achieve long-term gains and cultural change. The US Navy popularized TQM during the 1980s.

Learn More

EXPERTS SPEAK ON BUSINESS PROCESS IMPROVEMENT

Tom

Tom Peters

"Almost all quality improvement comes via simplification of design, manufacturing... Layout, processes, and procedures."

Clay

Clay Richardson

"They're saying, 'Okay there's two or three points in this process where we think we can improve the process, and that's going to have an impact on the customer experience.'"

Shelly

Shelley Sweet

"When you’re first doing a business process improvement project understanding roles in the process is critical."

Mike

Mike Gammage

"Adoption is the hidden problem. People put a lot of time and energy in to working collaboratively with the stakeholders to build great processes."

Ready to get started?

Get in touch, or signup today!

get started free