Inbound Logistics Exception Freight Claim Software
A pallet that arrives damaged or short is a problem the moment it's discovered at receiving, and a freight claim filed after the carrier's window closes is money the plant never gets back. Kissflow logs the exception at the dock and manages the claim through to resolution.
Trusted by energy operators worldwide
One workflow from dock exception to resolved freight claim
By the time anyone at receiving opens the pallet, the driver is already gone, and the packing slip is the only surviving record of what should have arrived.
Damage, shortage, or a wrong item discovered at receiving usually gets handled as a side conversation: a photo on someone's phone, a note to the buyer, and a freight claim that either gets filed late or never gets filed at all because nobody owned the deadline. Carriers set their own claim windows, sometimes as short as a few business days, and a missed one means the plant absorbs a cost it never had to. Multiply that across dozens of inbound shipments a month and the pattern, which carriers keep damaging the same lanes, stays invisible because every exception lives in a separate inbox.
Kissflow captures the exception with photo evidence at the point of receiving, routes it for review against the packing slip and purchase order, and tracks the freight claim against the carrier through to resolution, so nothing slips past the filing window.
A freight exception nobody tracks is a claim nobody files in time
Exceptions get noted informally
A damaged pallet becomes a text message or an email, not a structured record with evidence attached.
Claim deadlines get missed
Carriers set filing windows, and without a tracked deadline, the plant misses them and absorbs the cost.
No visibility into claim status
Once a claim is filed, nobody outside the person who filed it knows whether the carrier has responded.
No pattern tracking by carrier or supplier
Repeated damage or shortage from the same carrier or supplier goes unnoticed without a record to roll up.
Six modules. Configurable to your claims policy.
Every module ships with default forms, approval logic, integrations, and dashboards. Configure each one to your operating model in the visual builder.
Exception intake at receiving
Captures the shipment, discrepancy type, and photo evidence at the point of receiving, before the driver leaves.
Review and validation
Routes the exception to logistics or procurement for review against the packing slip and purchase order.
Freight claim filing
Generates and tracks the freight claim against the carrier, with the filing deadline flagged automatically.
Claim status tracking
Shows exactly where each claim sits with the carrier at any time, from filed to under review to resolved.
Resolution and credit tracking
Records the carrier's resolution, whether credit, replacement, or denial, against the original exception.
Carrier and supplier trend reporting
Rolls up exceptions by carrier and supplier, so repeated damage or shortage patterns surface instead of staying buried in emails.
From request to system of record in four steps
Report
Receiving logs the damage, shortage, or discrepancy with photo evidence the moment it is discovered at the dock.
Assess
Logistics or procurement validates the exception against the packing slip and purchase order, and a freight claim is prepared where warranted.
Resolve
The freight claim is filed against the carrier, with the filing deadline tracked so it never lapses.
Record
The carrier's resolution, credit, replacement, or denial, is recorded against the original exception and retained.
What changes when inbound freight exception handling runs on Kissflow
| Process | Before Kissflow | On Kissflow |
|---|---|---|
| Exception capture | A text message or a note, evidence often missing | Logged with photo evidence at the point of receiving |
| Review | Handled as a side conversation between whoever's available | Routed for structured review against the packing slip and PO |
| Claim filing | Filed late, or not filed before the carrier's window closes | Filed with the deadline flagged and tracked automatically |
| Claim status | Known only to whoever filed it | Visible to logistics and procurement in real time |
| Resolution | Tracked in whatever inbox the carrier responded to | Recorded against the original exception record |
| Pattern visibility | Repeated issues by carrier or supplier go unnoticed | Rolled up into trend reporting by carrier and supplier |
Connects to the ERP and logistics systems you already run
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Built for how plants actually handle inbound freight exceptions
An exception workflow, not an inbox
Every discrepancy gets a structured record with evidence, not a scattered thread of emails and texts.
Live in weeks, not a re-implementation
Configure exception types, claim deadlines, and routing in the visual builder.
Deadlines that don't get missed
Carrier filing windows are tracked against every claim automatically, not remembered by whoever filed it.
Claim tracking through to resolution
Every claim is tracked from filing to carrier response, so nothing goes unresolved in an inbox.
Patterns visible by carrier and supplier
Repeated damage or shortage rolls up automatically, strengthening procurement's hand in carrier and supplier conversations.
Made for cross-team work
Receiving, logistics, and procurement see the same exception record with their own view of it.
Related apps
GRN Discrepancy & Exception Resolution
Resolve a quantity or quality mismatch against the purchase order at goods receipt, a related but separate exception from a carrier freight claim.
Supplier Delay Escalation & Resolution
Escalate a supplier shipment that's late before it arrives, upstream of a freight exception discovered at the dock.
Supplier Corrective Action
Manage a corrective action against a supplier for a quality issue, a different process than filing a carrier freight claim.
We help manufacturers turn dock-side exceptions into freight claims that actually get filed
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Talk to usGot questions? We're here to help.
Get SupportGRN Discrepancy resolves a quantity or quality mismatch against the purchase order internally, often escalating to the supplier. This app manages the freight side: damage or loss in transit and the claim filed against the carrier.
No. You still file with the carrier through their process. Kissflow tracks the exception, the deadline, and the claim status on your side so nothing gets missed.
Damage, shortage, a wrong item, or any discrepancy between what a packing slip says and what arrives, discovered at receiving.
Configurable, typically logistics or receiving, with procurement involved when the exception affects a specific supplier relationship.
Yes. Process owners configure exception types, claim deadlines, and routing in the visual builder, and the AI Builder can generate a working app from a plain-language description.
Through APIs and integration connectors, under single sign-on and role-based access, with every action written to an audit log.
Configuration and AI generation move delivery from weeks to days, without a multi-year platform program or an engineering backlog.
Kissflow is certified to SOC 1, SOC 2, SOC 3, ISO/IEC 27001, HIPAA, GDPR, and CCPA, hosted on Google Cloud with data residency in the US, EU, APAC, and Oceania.
