Supplier Corrective Action Software
Supplier Corrective Action Software logs nonconforming issues against a supplier, tracks containment through root cause and corrective action, and verifies the fix held before closing. Kissflow replaces the email chain with a closed-loop SCAR record.
Trusted by energy operators worldwide
A closed-loop corrective action record for every supplier nonconformance
Incoming inspection catches the failed batch. What happens next is where the process usually breaks. Someone emails the quality contact, gets a reply promising a fix, and the part gets used anyway because the line cannot wait. Three months later the same defect shows up again, because nobody tracked whether the corrective action was verified, let alone whether it held. The email that was supposed to be the record is buried in someone's inbox, unsearchable when the auditor asks for it.
Kissflow runs supplier corrective action as a closed-loop case instead of an email chain. A nonconforming issue is logged against the supplier and part, and containment is recorded immediately so a bad lot stops moving through the line while root cause is worked. Root cause analysis and the corrective action are assigned back to the supplier with a due date, tracked as a structured record instead of a forwarded email. Before the case can close, verification confirms the action was implemented, and an effectiveness review checks the defect has not recurred across later shipments. Every SCAR is retained, so a supplier's pattern of recurring issues is visible at the next sourcing decision.
A SCAR that closes without verification is a risk that just got a form filled out
SCARs travel as email attachments
A PDF sent and returned by email has no linked status, no due date tracking, and is easy to lose in an inbox.
Containment isn't confirmed
Affected stock is supposed to be quarantined, but without a tracked record, nobody can confirm it actually happened.
Corrective action gets filed, not verified
The supplier's response gets filed as closed once it arrives, whether or not the fix was actually checked against what was implemented.
Repeat defects look unrelated
Without a linked record, a recurring supplier issue shows up as a new SCAR each time instead of a documented pattern.
Six modules. Configurable to your supplier quality process.
Every module ships with default forms, approval logic, and dashboards. Configure each one to your operating model in the visual builder.
Issue logging
A nonconforming issue is logged against the specific supplier, part, and lot the moment it is found in inspection.
Containment
Containment is recorded immediately, so a bad lot is contained rather than continuing through the line unflagged.
Root cause analysis
Root cause analysis is assigned and tracked as a structured record instead of a promise made in an email reply.
Corrective and preventive action
Corrective and preventive action is assigned back to the supplier with a due date the case actually tracks.
Verification
Verification confirms the corrective action was implemented as specified before the case can move to closure.
Effectiveness review
An effectiveness review checks the defect has not recurred across subsequent shipments before the SCAR closes.
From request to system of record in four steps
Report
The nonconformance is logged against the supplier and part the moment it fails inspection, with evidence attached.
Assess
Root cause is investigated and assigned back to the supplier with a due date the case tracks to completion.
Resolve
The corrective action is verified as implemented, not just promised, before the case can move toward closure.
Record
Effectiveness is confirmed across later shipments and the SCAR closes with the full closed-loop record retained.
What changes when supplier corrective action runs on Kissflow
| Process | Before Kissflow | On Kissflow |
|---|---|---|
| Issue logging | A PDF attached to an email | A structured record tied to the supplier, part, and lot |
| Containment | Assumed done, not confirmed | Recorded and tracked as its own step |
| Root cause | Whatever the supplier chooses to send back | Guided through a defined investigation method |
| Corrective action | Filed as closed once a response arrives | Tracked to a due date and verified before closure |
| Effectiveness | No follow-up on the next lot | A scheduled follow-up check on the next relevant lot |
| Pattern visibility | Repeat defects look like new, unrelated SCARs | Recurring issues visible against the supplier's history |
Connects to the quality and ERP systems you already run
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Built for how supplier quality issues actually get resolved
A workflow layer, not a new QMS
Your quality management system stays the system of record for nonconformance data. Kissflow runs the governed SCAR workflow around it.
Live in weeks, not a re-implementation
Configure SCAR forms, routing, and verification steps in the visual builder, without a change request against your QMS.
Containment tracked, not assumed
Containment is its own tracked step, so quarantine actions are on record, not just implied.
Verification before closure, always
A SCAR can't close until the corrective action is confirmed against what the supplier committed to.
A supplier history that actually builds
Every SCAR is linked to the supplier's record, so a pattern of recurring issues is visible over time.
Made for cross-team work
Quality, procurement, and the supplier all work the same SCAR record with their own view of it.
Related apps
Corrective and Preventive Actions (CAPA) App
Manage corrective and preventive action for any internal quality nonconformance, not only supplier-caused issues.
GRN Discrepancy & Exception Resolution
Resolve a quantity or condition mismatch at receiving, a different trigger from a quality nonconformance found in inspection.
Supplier Delay Escalation & Resolution
Escalate a supplier's missed delivery date, a timing issue rather than a quality nonconformance.
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Talk to usGot questions? We're here to help.
Get SupportThe CAPA app manages corrective and preventive action for any internal quality nonconformance. This app is scoped specifically to issues traced back to a supplier's part or material, and tracks the supplier's commitments through to verification.
GRN Discrepancy handles quantity, condition, or documentation mismatches found at receiving. This app handles quality nonconformances found in inspection or use, where the fix requires the supplier's root cause investigation and corrective action, not just a receiving decision.
No. Your QMS stays the system of record for nonconformance and inspection data. Kissflow runs the governed SCAR workflow around the issues it surfaces.
Yes. Suppliers can be given a self-service portal to view the SCAR, submit their root cause findings, and log their corrective action, without email attachments.
Yes. Process owners configure forms, routing, and thresholds in the visual builder, and the AI Builder can generate a working app from a plain-language description.
Through APIs and integration connectors, under single sign-on and role-based access, with every action written to an audit log.
Configuration and AI generation move delivery from weeks to days, without a multi-year platform program or an engineering backlog.
Kissflow is certified to SOC 1, SOC 2, SOC 3, ISO/IEC 27001, HIPAA, GDPR, and CCPA, hosted on Google Cloud with data residency in the US, EU, APAC, and Oceania.
