What Is a CAPA System?

A CAPA system is a digital workflow that automates the process of capturing, investigating, and resolving any safety, quality, or compliance issueby enforcing root cause analysis (RCA), assigning tasks, and tracking closure. Instead of siloed trackers and spreadsheets, you get a mobile-first, centralized, and audit-ready platform for every CAPA.

It ensures:

• All issues (from audits, incidents, or customer complaints) are logged, assigned, and tracked

• RCA is mandatory and standardized before action planning

• Actions are time-bound, assigned, and monitored with SLA

• All evidence, approvals, and closure notes are audit-ready and exportable

• Preventive actions are linked, reducing recurrence of failures

Why Do Businesses Need a CAPA App?

Without a digital system, CAPA management leads to:

• Missed or recurring safety/quality failures

• Lost or incomplete action logs

• Manual follow-ups and delayed closures

• Non-standard RCA and action planning

• Gaps in compliance, leading to audit failures or regulatory fines

A digital CAPA app ensures accountability, speeds up resolution, standardizes processes, and supports continuous improvement.

Key Benefits of Using Digital CAPA Software

• Resolve CAPAs 40-60% faster with automated routing and SLA reminders

• Achieve 70%+ standardization in RCA and action plans

• Guarantee traceable, auditable evidence for every closure

• Save 1,000+ man-hours annually by eliminating manual tracking

• Reduce repeat issues with preventive action integration

• Provide management with dashboards for delays, recurrences, and trends

Simplify CAPA Management With a Smart, Low-Code App

Managing safety and quality actions shouldn't be a paperwork burden. Kissflow's CAPA App is your all-in-one solution to digitize issue capture, RCA, action planning, task tracking, and closureno coding required. Whether you're a field tech or a compliance head, configure workflows and dashboards in minutes with our low-code platform.

Kissflow's app provides dynamic RCA templates, real-time mobile reporting, persona-based dashboards, and export-ready logsensuring your CAPA process is always audit-ready and compliant.

Why Choose a CAPA App Built on Low-Code?

Unlike spreadsheets or rigid QMS/EHS tools, Kissflow empowers you to:

Design and update RCA, action, and approval flows to fit your process
Automate SLA-based reminders, escalations, and closure rules
•’ Track every CAPA, owner, action, and evidence in real time
Analyze delays, repeat issues, and root cause trends instantly
Modify templates, RCA logic, and workflow rules anytimeno IT tickets needed

With Kissflow's low-code foundation, you're always in control of your improvement process.

Who Is This For?

• Any employee or supervisor reporting safety, quality, or compliance issues

• Safety, quality, or compliance officers triaging, assigning, and reviewing CAPAs

• RCA analysts conducting structured root cause analysis

• Action owners executing, updating, and uploading closure evidence

• Managers and auditors tracking overdue actions, recurrences, and compliance

Ready to automate your CAPA workflow?
Don't rely on spreadsheets or emails. Create a digital, standardized process for every CAPA in your organization.