Manufacturing

The job was scheduled. The permit was not.

Govern every work request, readiness check and permit in one system, so the job reaches the technician ready.

4.5/5 on Gartner Peer Insights

See maintenance workflows in action

Trusted by manufacturers worldwide

25 to 35%

Two-thirds is not wrench time — hands-on-tool time runs a quarter to a third of the shift, and most of the rest is waiting.

$2m

An hour of downtime — unplanned downtime costs an automotive plant around two million dollars an hour.

Still mostly reactive

Nearly half of machinery maintenance is reactive rather than planned.

Downtime eats the plan

13.3% of planned production time is lost, at 23.9% of total cost.

The work runs on paper

54% of small and mid-size plants still use pen, paper or spreadsheets.

Isolation is the risk

Lockout and tagout was the second most-cited OSHA standard in 2025.

Maintenance requests run onwhoever picks up the radio

Truth 1 — Your CMMS holds the order, not the request

SAP PM and Maximo record the job faithfully, and the triage that decides whether one exists happens in a morning meeting.

Truth 2 — Permits still run on paper

A multi-signature permit on paper has no queue, no escalation, and no alarm when its window quietly expires.

Truth 3 — Ready backlog and total backlog are one number

Jobs waiting on parts sit beside jobs that could start tomorrow, and every weekly schedule inherits both.

The workflow connects your core systems in one place

Kissflow runs the requests, readiness gates and permits between operations, maintenance and EHS. SAP PM, Maximo and your EAM stay the systems of record.

Experience — the teams doing the work

Operators, planners, supervisors, EHS and contractors. One shared record.

Kissflow — the execution layer

Routing, escalation, evidence and governance in one layer.

Work Requests Triage Readiness Gates Permit to Work Isolation Contractor Access

Systems of record — everything you already run

Native integrations, REST APIs and webhooks. Nothing existing moves.

SAP PM IBM Maximo Infor EAM Fiix ERP

Why maintenance and reliability leaders pick Kissflow

Six reasons plant and reliability teams choose Kissflow over another CMMS module.

Action layer, not another CMMS

Govern the intake, approvals and permits that decide whether a job can start.

Built for the person on the floor

An operator raises a request in under a minute from a phone, with a photo and an asset tag.

30 to 60 day rollout

Go live without opening a project against your asset management roadmap.

Audit-ready safety records

Capture every permit, isolation, verification and handback with a name and a timestamp.

System integrations

Connect SAP PM, IBM Maximo, Infor EAM and Fiix without replacing them.

Reaches contractors

Issue permits to people who will never hold a seat in your asset system.

INDUSTRY Manufacturing

HEADQUATERS Kenya

“The Kissflow team met our expectations and helped make the transition smooth. The support personnel has been very helpful and always available when needed to help us to fix issues.”

Nicholas Githinji

Group Processes Head, Ramco

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KEY HIGHLIGHTS

30+

hours saved per week

35-45%

reduction in process cycle time

2,500+

items processed

Maintenance and plant safety questions

No, and it should not replace one. SAP PM, Maximo, Infor EAM and Fiix hold the asset register, the work order and the history. What has no home today is the request before it becomes an order, the permit that gates it, the contractor authorisation and the readiness check. That is the layer this is.

Notification and work order are separate objects, and most of what people describe as a broken work order process happens at the notification stage. Intake by radio and message, triage in a morning meeting, permits on paper, contractors coordinated by email. Your asset system records the outcome of all of that and runs none of it.

Wrench time sits between a quarter and a third of the shift in a typical plant, and the losses are administrative rather than technical. Waiting on a permit, waiting on parts, waiting for production to release the equipment. Kissflow governs those gates so a job reaches the technician ready.

Yes, and this is often why plants start here. Permits and competency evidence routinely involve people who will never hold a seat in your asset system, and a governed external workflow keeps them inside the audit trail rather than outside it.

A governed request and permit process runs in 30 to 60 days, and it does not wait on your asset management roadmap because nothing in the CMMS has to change.

Pricing scales with the number of users, including operators raising requests and contractors receiving permits. A 30-minute conversation with a manufacturing specialist gives you a firm number.