No, and it should not replace one. SAP PM, Maximo, Infor EAM and Fiix hold the asset register, the work order and the history. What has no home today is the request before it becomes an order, the permit that gates it, the contractor authorisation and the readiness check. That is the layer this is.

We already run SAP PM. Why do we need this?

Notification and work order are separate objects, and most of what people describe as a broken work order process happens at the notification stage. Intake by radio and message, triage in a morning meeting, permits on paper, contractors coordinated by email. Your asset system records the outcome of all of that and runs none of it.

How does this affect wrench time?

Wrench time sits between a quarter and a third of the shift in a typical plant, and the losses are administrative rather than technical. Waiting on a permit, waiting on parts, waiting for production to release the equipment. Kissflow governs those gates so a job reaches the technician ready.

Can contractors use it without a licence to our systems?

Yes, and this is often why plants start here. Permits and competency evidence routinely involve people who will never hold a seat in your asset system, and a governed external workflow keeps them inside the audit trail rather than outside it.

How long does rollout take?

A governed request and permit process runs in 30 to 60 days, and it does not wait on your asset management roadmap because nothing in the CMMS has to change.

Pricing scales with the number of users, including operators raising requests and contractors receiving permits. A 30-minute conversation with a manufacturing specialist gives you a firm number.

Maintenance Work Order Management

Keep every maintenance job moving

Capture requests on a phone, route approvals, and check that parts and permits are ready before work starts. Kissflow brings operations, maintenance, and safety teams together on one shared record.

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Permits hold up the job

Paper permits make it hard to see who still needs to approve the work or when a permit expires.

Requests get lost

An issue comes in over the radio or in a message. The details and the person responsible are easy to lose track of.

Waiting takes time from repairs

Missing parts, permits or production approval can leave technicians waiting while equipment stays down and planned work slips.

Spreadsheets need someone to chase

A row can list the job, but someone still has to check the details, assign an owner and follow up on approvals.

Ready jobs get mixed with blocked jobs

Work waiting on parts sits beside jobs that could start today, making the weekly schedule harder to plan.

Safety records are scattered

Permits, isolation checks and contractor documents can end up in separate files, making reviews harder.

Bring maintenance work together

Kissflow runs the requests, readiness gates and permits between operations, maintenance and EHS. SAP PM, Maximo and your EAM stay the systems of record.

The people doing the work

Operators, planners, supervisors, EHS and contractors. One shared record.

Kissflow — the execution layer

Capture requests, set priorities, route approvals and track readiness. Keep permits, equipment isolation, contractor access and work updates together.

Work Requests Triage Readiness Gates Permit to Work Isolation Contractor Access

Your existing systems

Native integrations, REST APIs and webhooks. Nothing existing moves.

SAP PM IBM Maximo Infor EAM Fiix ERP

Kissflow is built for daily maintenance work

Give each team what they need to move work forward

Coordinate the whole workflow

Keep requests, approvals, and work updates connected so each team can see its next step.

Raise requests from the floor

Capture photos, asset details, and the problem on a phone while the operator is at the equipment.

Start with one process at one site

Begin with maintenance requests or permits, then extend the workflow to other processes andplants.

Keep records ready for review

Find out who approved each permit, isolation check, and handback, and when.

Follow up automatically

Route requests and permits by issue type, site, and priority. Escalate them when they stall.

Include your contractors

Bring contractor permits and competency evidence into the workflow without requiring access toyour asset system.

Maintenance apps, ready to configure

Each app ships with forms, approval logic and dashboards. Configure it in the visual builder.

Maintenance Work Order Coordination

One hub for every planned and unplanned work order, from intake to close-out.

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Emergency Maintenance Orchestration Workflow

Takes a breakdown from first call to a closed work order, parts check included.

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Contractor Work Permit & Safety Management System

Safety review and approval for every contractor permit, before work starts.

Learn more

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Governance sits on top of enterprise-grade security

Governance is the visibility and control layer. Security is the infrastructure layer beneath it.

“If a company cannot enable everybody to use AI, they will never get the true benefit of AI. Platforms like Kissflow allow us to put that capability in the hands of our users in a safe way.”

Vagesh Dave

GVP & CIO at McDermott International, Ltd

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KEY HIGHLIGHTS

5M+

work items processed

5,526

active users

400+

active workflow created without IT dependency

INDUSTRY Energy

HEADQUATERS USA

“Advanced automation of all processes is easy to set up. I cannot imagine how to manage workflows without this software.”

Tanay Tiwary

Global Head - Digitalization & Business Improvement

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KEY HIGHLIGHTS

700+

Use Cases

73%

Operation Efficiency

1001 - 5000

# of Employees

“Kissflow supports rapid application development by building a working application prototype in the shortest amount of time.”

Maria Theresa Cabigon

CIO, SN Aboitiz Power Group

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KEY HIGHLIGHTS

800+

Use Cases

10x

ROI

201 - 500

# of Employees

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IDC :
LCNC 2025

Maintenance and plant safety questions

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No, Kissflow is not a CMMS. Without a CMMS, it runs your work order process end to end, from request to closeout. With a CMMS, it runs on top: Kissflow coordinates requests, approvals, readiness checks and permits, and your CMMS keeps the asset register, preventive maintenance plans, spare parts inventory and maintenance history.

Yes. Without a CMMS, Kissflow runs your work order process end to end: requests, approvals, readiness checks, permits and closeout, replacing paper, spreadsheets and email. Discuss planning, scheduling, and job tracking requirements during the demo to confirm the scope you need.

If requests, permits or contractor approvals still happen in messages and meetings, Kissflow brings that work into a shared workflow alongside your existing system.

Operators can submit requests with a photo, asset tag and the required details. Discuss technician access and any offline requirements during the demo.

Rules send requests to the right team by issue type, site and priority. Delayed tasks escalate, and required approvals are recorded with names and timestamps.

Checking parts, permits and production release before dispatch helps reduce avoidable waiting. The team can see what is ready and what still needs attention.

Contractor permits and competency evidence can be handled in Kissflow. Your demo can clarify external access and the Kissflow licences needed.

Kissflow keeps searchable records of permits, isolation checks, verification and handback, including who signed off and when. Your safety team should confirm that the workflow and records meet your
requirements.

Yes. Start with maintenance requests or permits at one site, then extend the workflow as needed.

Timing depends on the process, approvals and system connections you need. Agree the scope of your first rollout during the demo.

Pricing depends on the users and access you need, including operators and contractors. A
manufacturing specialist can prepare a quote for your setup.