More Developers Aren’t Enough! Citizen Development Unlocks True Enterprise Digitisation

As Malaysia accelerates its journey toward becoming a digital economy, Kissflow’s Rakesh Nandakumar emphasizes why empowering employees, not just hiring more developers, is crucial. “This problem can only be resolved if you believe everybody in your organization can potentially be a problem solver” he says. 

He also added, “Citizen development is when business users build applications or workflows or any automation which the organization wants in a way the organization would prefer it… I’m talking about proper business guys…They themselves building their own process automations and more automations is what I’m alluding to.”

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