What are the types of business processes?

Business processes can be broadly categorized into three types: operational processes, management processes, and supporting processes. Operational processes are the core activities that directly deliver value to customers, such as manufacturing, sales, and service delivery. Management processes are activities that coordinate and control the operation of a business, including strategic planning, budgeting, and performance management.

Supporting processes provide the necessary resources and infrastructure to enable operational and management processes, such as HR, IT, and procurement. Each type of process plays a critical role in the overall functioning of an organization, with BPM tools like Kissflow helping to manage and optimize these processes effectively.