What are the three basic elements of automation?

The three basic elements of automation are:

• The process being automated

• The technology used to automate the process

• The people involved in the process (such as employees and customers)

Process definition, enabling technology, and human involvement form the automation triangle within business process management. Balanced BPM tools address all three elements appropriately. Kissflow's BPM software harmonizes technology capabilities with human judgment, creating automation that enhances rather than replaces workforce contributions.