March 18th, 2019 • BPM
Most of today’s businesses contain a significant number of different processes across the various areas and functions in which they operate. As organizations become larger and more diversified, complexities inevitably arise and more and more processes are needed to standardize and organize tasks and keep operations on track.
Business process monitoring is the activity of reviewing and analyzing the performance of such processes to identify successes and problems. Monitoring is an integral part of the business process management (BPM) lifecycle. BPM monitoring is usually carried out via software known as a business process monitoring tool (BPM monitoring tool).
The concept of business process monitoring covers such a broad scope, potentially looking at activities within every aspect of the business. To achieve success within business process monitoring, a structured approach is needed.
Functional monitoring as part of BPM involves taking a specific business application and reviewing how it is performing its role within a specific process or part of the business. Functional monitoring as part of BPM monitoring is an effective way of detecting any problems or blockages within a system or process. However, its findings need to be applied within the broader business context in order to find potential solutions and make improvements.
Technical business process monitoring has a slightly different definition, in that it is primarily responsible for analyzing the performance of specific systems, software, or equipment. Technical monitoring is quite a popular activity in many organizations, especially with those who are keen to check that their return on investment is healthy and that their systems are operating as efficiently as possible.
Process monitoring is a more comprehensive type of BPM, as it encompasses the whole spectrum of activities and workflows that exist in a business. It compares performances of systems, equipment, and software and how they integrate and work within a whole process. It’s an essential part of business process monitoring as a whole.
How can business process monitoring help your organization succeed? First, BPM monitoring is the ideal way to set out all of your business processes and compare performance across them. It picks up duplications or repetitive tasks and identifies problems that cause performance issues, allowing you to take concrete steps to make improvements and track progress. This is one of the critical reasons why BPM monitoring can be so effective.
Most businesses rely on a great number of processes across different departments to run effectively. However, it’s not enough to put a process in place and then leave it running. It’s vital to undertake regular “health checks” of your processes by carrying out BPM monitoring. After all, so many things change on a daily, weekly, and monthly basis, and your processes need to keep up with this so that they accurately reflect your business operations. BPM monitoring can support your business to make this happen.
Attempting to undertake BPM monitoring manually can cause you a lot of headaches. An effective BPM monitoring tool uses advanced technology to quickly and easily scan through your processes (reviewing existing workflows, documents, and tasks) to pick up areas of success and weakness and map out straightforward and succinct automated workflows for each of your business procedures. It’s also easy to continuously monitor the effectiveness of your existing processes with a BPM monitoring tool, as it can quickly compare your processes to your actual tasks and how well they match.
It’s easy to keep your business process monitoring up to date when using Kissflow’s innovative and advanced range of BPM monitoring tools. After creating personalized workflows in the app, users can use the software to zone in on particular areas of concern and highlight blockages or issues in each process. Kissflow’s range of reporting functionalities offers an effective way to get a snapshot of performance across each process for BPM purposes, allowing users to address and rectify problems.
BPM tools are a great way to give your leadership team greater insight into the workings of your business processes. Using business process monitoring tools allows your organization to accurately reflect the operational activities and priorities of their teams and contribute positively towards the broader business strategy and goals of the company.