Technical Query (TQ) Management Software for Construction and Fabrication Teams
Kissflow captures a technical query the moment a fabricator or a field crew hits a dimension or a spec that doesn't match what's in front of them, routes it to engineering with an urgency rating, and clocks the response so a crew standing down waiting on an answer doesn't stand down longer than it has to.
Trusted by energy operators worldwide
A fabricator hits a dimension on a drawing that doesn't match the pipe in front of them, and the shop stands down until engineering answers.
A technical query is what happens when the plan meets reality and the two don't quite line up: a fabricator finds a nozzle location that conflicts with a structural member, a field crew hits buried rock where the drawing shows clear excavation, a vendor's shop measures a flange bolt pattern that doesn't match the spec sheet. Work often can't continue until engineering answers, which makes how fast the query gets in front of the right engineer, and how fast the answer gets back to the shop or the site, a direct cost, not just an inconvenience.
Kissflow logs a technical query with the drawing or spec it references, an urgency rating so a stop-work query doesn't wait behind a routine one, and routes it to the responding engineer with the response clock visible to both sides. The answer is captured against the query and, once verified, feeds back into the as-built record.
A fabricator or a field supervisor checking on an open query sees exactly where it stands, submitted, under review, answered, without a phone call to the engineering office to ask.
Where a field or fabrication query loses time waiting on an answer
Queries go to whoever's reachable, not who owns the answer
A phone call finds someone in the engineering office, not necessarily the right discipline.
Urgency isn't communicated
A stop-work question and a routine one look the same in an inbox, so the urgent one waits its turn.
The answer isn't written down
A verbal response resolves the stand-down but leaves no record for the as-built documentation.
Status means another phone call
A fabricator checking on a query's progress has no way to see it without calling the engineering office again.
Three modules. Every field and fabrication query logged, routed with urgency, and answered against a visible clock.
Configure urgency ratings and response targets to your project's construction and fabrication phase.
Query capture with urgency rating
A field or fabrication query is logged against its drawing or spec reference, rated by how much it's holding up work.
Routing and response clock
The query routes to the responding engineer, with elapsed time visible to both the requester and the engineering office.
Answer capture and as-built feedback
The response is recorded against the query and, once verified, feeds into the as-built record.
From request to system of record in four steps
Report
A field crew, fabricator, or vendor logs a technical query against a drawing or spec the moment it doesn't match what's in front of them.
Assess
The query is rated by how much it's holding up work, from stop-work to routine, setting its response target.
Resolve
Engineering responds, with elapsed time visible against the configured response clock so a standing-down crew waits no longer than it has to.
Record
A verified answer feeds into the as-built record once work resumes.
What changes when technical queries run on Kissflow
| Process | Before Kissflow | On Kissflow |
|---|---|---|
| Query submission | A phone call or a text to whoever's reachable | Logged against a specific drawing or spec reference |
| Urgency | Whoever calls loudest gets answered first | Rated so stop-work queries route ahead of routine ones |
| Response tracking | No visibility into how long a query has been open | A visible clock from submission to answer |
| Answer capture | Verbal, sometimes never written down | Recorded against the query as a permanent record |
| Status visibility | A phone call to engineering to check | Visible directly to the field or fabrication shop |
| As-built accuracy | Field changes reconstructed after the fact | Verified answers feed the as-built record directly |
Connects to your engineering document management system or ERP for the referenced drawings and specs; Kissflow doesn't replace your system of record
Kissflow runs the query, routing, and response layer. Your document management system or ERP stays the system of record for the drawings, specs, and as-built documentation.
.svg){kind=logo}
.svg)
.svg)
.svg)
.svg)
.svg)
.svg)
.svg)
.svg)
.svg)
.svg)
.svg)
.svg)
.svg)
.svg)
.svg)
.svg)
.svg)
.svg)
.svg)
.svg)
.svg)
Built for how a field or fabrication query actually needs to move
Urgency that actually routes the query
A stop-work question doesn't wait in line behind a routine one.
An answer that's actually written down
No more relying on someone's memory of a phone call.
Live in weeks
Configure urgency ratings and response targets in the visual builder, or describe the use case to the AI Builder.
Governed from day one
Role-based access and a full audit trail on every query and response.
Status without a phone call
A fabricator or field supervisor checks a query's status directly, without calling the engineering office.
Feeds the as-built record
A verified answer doesn't just resolve the stand-down, it becomes part of the permanent record.
Related apps
Interdisciplinary Design Query Management System
Handle a formal query raised discipline to discipline during engineering, rather than from the field or a fabricator.
Engineering Deliverable Management System
Check the current issued revision of the drawing or spec a query references.
Vendor Document Review Management System
Review the vendor documentation a fabrication-related query might reference.
We help field and fabrication teams get an answer before a stand-down gets expensive
.gif)
“If a company cannot enable everybody to use AI, they will never get the true benefit of AI. Platforms like Kissflow allow us to put that capability in the hands of our users in a safe way.”
Vagesh Dave
GVP & CIO at McDermott International, Ltd
See The Full Story
“Advanced automation of all processes is easy to set up. I cannot imagine how to manage workflows without this software.”
Tanay Tiwary
Global Head - Digitalization & Business Improvement
See the Full Story
“Kissflow supports rapid application development by building a working application prototype in the shortest amount of time.”
Maria Theresa Cabigon
CIO, SN Aboitiz Power Group
See The Full Story
See what Kissflow can do for you
Talk to usGot questions? We're here to help.
Get SupportNo. Your document management system or ERP stays the system of record for the drawings, specs, and as-built documentation. Kissflow runs the query, routing, and response workflow that references them.
That app handles formal queries raised discipline to discipline during engineering itself. This app handles queries raised from the field, a fabrication shop, or a vendor during construction or manufacturing, typically because something built doesn't match what was designed.
Yes. A query rated as stop-work routes ahead of a routine question, so the crew standing down isn't waiting behind lower-priority items.
Once verified, yes. A confirmed answer feeds into your as-built documentation process rather than staying a one-off resolution.
Whoever you configure, typically field supervisors, fabrication shops, or vendors with a project login.
Yes. Queries are searchable by referenced drawing or spec, so a pattern of repeated queries against one document is easy to spot.
Configuration and AI-assisted app generation move delivery from a multi-month program to a matter of weeks.
Kissflow is certified to SOC 1, SOC 2, SOC 3, and ISO/IEC 27001, with role-based access and a full audit log on every query and response.
