Service Level Agreement (SLA)
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Service Level Agreement (SLA)
A service level agreement is a formal agreement between a consumer and a business owner/client, in which they agree on the responsibilities, quality, and availability of the service.
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Related Terms
Related Terms
- Business Process Transformation
- Business Process Standardization
- Business Process Simulation
- Business Process Reengineering
- Business Process Outsourcing
- Business Process Optimization
- Business Process Monitoring
- Business Process Modeling
- Business Process Mapping
- Business Process Integration
- Business Process Improvement
- Business Process Engine
- Business Process Documentation
- Business Process Design
- Business Process Automation
- Business Process Architecture
- Business Process Analysis
- Business Process
- Business Automation
- BPMS
- BPM
- Bottleneck
