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Bottleneck

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Bottleneck

Bottlenecks occur when the demand is higher than the production capacity. There could be various reasons contributing to workflow bottlenecks and when they happen, they begin to take a heavy toll on the production/ service time and quality, and can adversely impact overall business productivity.

Resources
  1. Defining a Bottleneck in Business Process Workflows
  2. 5 Bottlenecks You Have to Destroy in Retail Customer Service
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