BPM currently deals with increasing the efficiency of predictable tasks, which form structured processes. However, many employees deal with tasks where the end is known, but the path may vary due to unpredictable work patterns.

Now, the only workaround is to respond ad-hoc to every unscheduled event.

BPM Manufacturers are starting to include the ability to deal with adaptive cases (Intelligent BMPS). For instance, Kissflow will include adaptive case management in its upcoming version.

Another example: A genetic diagnostics company used ACM to upgrade manual process productivity by 50%.

Chat and data sharing are considered crucial for effectively running a business today, and these are especially useful to BPM solutions. For instance, features like data integration and process-related alerts on a BPM system could reduce the number of emails and other communication that bogs down workplaces irrespective of the industry.

A Gartner study predicted back in 2011 the impact chatbots would have on organizations.

Their prediction about 85% of customer-enterprise communication happening without involving a single human, is well on its way to becoming a reality! Pairing a chatbot service with a BPM solution eliminates the mundane conversations to establish customer requirements, and the like.