Kissflow
Success Stories
The most advanced companies in the world use Kissflow
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Key Highlights
200+
Processes
3x
ROI
1500+
Users
Industry
Energy
HeadQuaters
Switzerland
You are able to utilize the business language, which is actually English or Spanish to code. You don't need to learn how to do this on .net or C++ anymore.
Tanay Tiwari
Global Head - Digitization, Data Science, and Engineering
Key Highlights
30+
hours saved per week
35%-45%
reduction in process cycle time
2,500+
items processed
Industry
Manufacturing
HeadQuaters
Kenya
The Kissflow team met our expectations and helped make the transition smooth. The support personnel has been very helpful and always available when needed to help us to fix issues.
Nicholas Githinji
Project Manager
Key Highlights
450+
Processes
10x
ROI
10,000 +
Users
Industry
Energy
HeadQuaters
USA
One of our Finance Leads said, ‘This is so easy, even my mom could do this. It was extremely intuitive and straightforward.’ The watermark was, 'I don't need to call IT to do this. I can do it myself.
Renee Villarreal
Senior Director of IT
Trusted by leading brands around the world
How PDAX Governs Digital-Asset Operations with Kissflow
250
Active Users
70
Governed Workflows
5
Operating Areas
Industry
Fintech and Cryptocurrency
# of Employees
201-500
Headquarters
Philippines
“With Kissflow, we’re able to better prioritize based on urgency and need.”
Audric Sy, Head of Product Operations
PDAX operates in a regulated digital-asset environment where speed, traceability, and control are non-negotiable. As operations scaled, the growing volume of critical workflows demanded a platform capable of reliably routing requests to the appropriate stakeholders while maintaining structured and secure documentation throughout the process lifecycle.
With Kissflow, PDAX built a governed execution layer for high-control financial operations. Today, 250 active users manage 70 workflows on Kissflow, giving business teams a structured way to route, prioritize, approve, and audit critical operational work.
The challenge
PDAX’s teams manage account actions, treasury requests, reconciliation activities, operations, and customer transactions in a regulated environment. Some delays in processing different transactions and relying on emails for documentation created difficulty in operations and to pull relevant documentation when needed.
Before Kissflow, teams encountered recurring challenges:
|
Challenge |
Operational Impact |
|
Manual prioritization |
Difficulty identifying requests that needed faster attention |
|
Issue visibility |
Issue tracking is not fully automated, leading to challenges in alerting and resolution. |
|
Manual tasks |
Manual and repetitive tasks and processes exist that are still enhanceable. |
PDAX needed more than digital forms. It needed a governed operating model for scalability and increased efficiency.
The Kissflow transformation
What started as finance-led workflow digitization expanded into a broader operating layer for operations, risk, treasury, finance, and product teams.
Kissflow helps PDAX standardize how requests are submitted, routed, approved, prioritized, and retained for audit review. It sits around PDAX’s operational environment as a business-controlled execution layer, helping teams govern work without forcing every process into a rigid core system.
Audric Sy
Head of Product Operations
"With all the operational processes now, it’s easier to get approvals, making sure that there are audit logs. Instead of just relying on manually recorded documents, now we have Kissflow logs to give to our auditors."
Key areas transformed
|
Area |
What PDAX runs on Kissflow |
|
Account lifecycle and security |
Account closure, account restriction, 2FA deactivation, account takeover reporting, account unblocking |
|
Treasury and finance |
Additional budget requests, advance payments, bank portal access, bank transfers, reimbursements, request for payment approvals |
|
Operations |
Bank Transfers, Cryptocurrency Transfers, Request for Payments, Whitelisting Bank Accounts and Wallet Addresses |
|
Reconciliation |
Reconciliation completion records, supporting file uploads, record submissions, reconciliation break reporting |
|
Customer and operational intake |
Transaction handling, customer issue workflows, support-related approvals |
|
Data Warehouse Integration |
Improve data warehouse integration through seamless low-code/no-code automation for faster and more reliable data processing. |
|
Alert Automation |
Implement an automated alert and ticketing system that creates tickets based on defined rules, improving visibility and routing to the right teams for quicker action. |
|
AI Solution |
Automate manual and repetitive tasks to reduce human intervention, improve productivity, accuracy, and overall operational efficiency. |
Transformation impact
PDAX’s transformation is visible in how critical work now moves across the business: with clearer ownership, stronger controls, and records that are ready for review.
|
Impact area |
What changed |
|
Governed execution |
Workflows now follow defined paths and traceability. |
|
Request prioritization |
Facilitates corresponding department/s to systematically manage urgency based on business needs. |
|
Audit readiness |
Operational records are captured as part of everyday execution. |
|
Reconciliation tracking |
Reconciliation can keep track of status and progress of matching records and log any discrepancies that may be found. |
|
Business-led scale |
Cross-functional teams across the organization can independently standardize and govern their workflows without requiring dedicated IT development effort for every process change. |
PDAX uses Kissflow to run high-control digital-asset operations with greater structure, accountability, and audit readiness.
What began as workflow digitization has become a governed execution model for business-led operational transformation.
