Run Facilities and Maintenance SLA on One System
Kissflow runs the dispatch, escalation, and sign-off that move a maintenance ticket from request to closure without replacing your CMMS or PMS.
4.5/5
SLA failures reduce renewals
34 percent of commercial tenants cite maintenance SLA failures as a key reason for not renewing.
Manual coordination misses the clock
Email and WhatsApp-based portfolios resolve 40% fewer SLA tickets on time.
.webp?width=600&height=612&name=Manual%20Coordination%20Misses%20the%20Clock%20(1).webp)
Reactive maintenance increases costs
Reactive work costs three to five times more than planned maintenance.
Inspections require documented evidence
Without photos and sign-offs, inspections offer little protection after an incident.
Dispatch duplication wastes hours
Coordinators re-enter the same job across multiple tools before work begins.
Unapproved access creates liability
Contractors arriving without approved permits expose the property to avoidable liability.
Facilities and maintenance SLA runs on workarounds
Truth 1: Dashboards report, workflows don't
Your CMMS shows a ticket is open, but it cannot escalate the job, notify the right technician, or track the SLA timer once the request leaves the system.
Truth 2: Chat apps are the escalation engine
When a tenant escalation needs facilities, vendor management, and property management to weigh in, the conversation lives in WhatsApp, untracked and unowned by any one team.
Truth 3: Compliance lives in spreadsheets
Inspection checklists and permit records sit in shared drives until an audit or an incident forces someone to reconstruct the trail by hand.
This is where facilities and maintenance SLA actually runs
Enterprise governance & compliance
Ensure compliance, automate audits, and manage risk across all operations.
Kissflow execution layer
The operational engine that connects governance to systems of record.
Systems of record
Seamlessly integrate with your existing enterprise systems.
Built for how facilities operations actually run
Not another dashboard
Move maintenance tickets, inspections, and work permits forward through one governed cross-team workflow.
Facilities workflows
Manage dispatch, SLA tracking, safety inspections, work permits, and tenant escalations out of the box.
Faster rollout
Connect systems, configure workflows, run a pilot, and go live within 30 to 60 days.
Audit-ready records
Automatically timestamp every dispatch, inspection, and permit record for insurers, regulators, and auditors.
System integrations
Connect Kissflow with your CMMS, PMS, and building systems without replacing existing tools.
Unified operations
Bring facilities, property management, tenant services, and HSE together in one governed workflow.
“"Kissflow made it easy to focus on being more efficient while completing as many requests as possible."”
Rachael Jay
Associate VP of Marketing & Creative Services
See The Full Story
Recognized by
WAVE REPORT
The Forrester Wave™:
Low-Code Platforms For Citizen Developers, Q1 2024
For Low-Code Development Platform
For Enterprise Low-Code/No-Code Applications
