The digital backbone for industrial machinery & equipment operations

Kissflow lets each facility and product line configure workflows to reflect local approval chains, project control requirements, and escalation logic. An engineer-to-order facility can run milestone approvals that differ from a configure-to-order line while both report into the same regional dashboard. Audit trails, ownership records, and resolution tracking remain consistent across all sites, while the approval logic adapts to the build model and local regulatory requirements.

Most industrial machinery teams have a governed build milestone or an engineering change workflow live within 2 to 4 weeks. The AI-assisted app builder generates an initial workflow from a plain-language description, which your engineering or project management team refines in the same visual interface, with no IT backlog required. Enterprise-wide rollout typically follows a product-line-first expansion: one facility, then multi-site, then the full operations and service layer.

A digital operations backbone is the execution layer that connects your systems of record to the people who act on them. Your ERP tracks the order, your PLM manages the drawing, and your EAM governs the asset, but none govern what happens between those systems. That means build milestone approvals, engineering change sign-offs, field service assignments, and warranty investigation ownership all live in email. The backbone governs it all, with full audit trails and real-time visibility across every facility, service team, and dealer network.

Kissflow provides the governed execution layer that ISO 9001 and CE marking audits require. Non-conformance workflows capture investigation, root cause analysis, and disposition with full ownership records. CAPA workflows govern corrective actions from initiation through effectiveness verification, and CE marking review workflows capture the approvals and technical documentation required for regulatory submissions. The platform holds SOC 2 Type II, ISO 27001, and GDPR certifications, and offers private cluster options for manufacturers with strict data-isolation requirements.

Most deployments begin in one of three areas: build order and project milestone management, engineering change control, or quality and non-conformance governance. Common starting workflows include build milestone approvals, CAPA management, and ECR and ECO routing. Within the first eight weeks, the deployment typically covers one functional area across one or two facilities. Months three to six expand to field service and aftermarket management, and the enterprise command layer is typically reached within the first year.

Kissflow is hosted on the Google Cloud Platform, with additional availability on AWS, and offers data residency options in the US, EU, APAC, and Australia. Role-based permissions that your IT team controls govern access to workflows, forms, and sensitive design and IP data. The platform holds SOC 1 Type II, SOC 2 Type II, SOC 3, ISO/IEC 27001, GDPR, and CCPA certifications. Private cluster deployments are available for organizations with strict data isolation requirements, and no workflow data is shared across tenants.

Yes. Factory teams use Kissflow to govern cross-functional execution: build milestone routing, engineering change control, and plant-level quality governance. Field service teams manage service requests, commissioning sign-offs, and warranty claims through the same governed interface. Dealers and service partners participate through a governed portal without accessing your core systems, and every interaction is logged for audit.