Trusted by leading enterprises

Motorola Solutions
NBC Universal
Southers Glazers
Essilor Luxottica
University of Michigan
NielsenIQ

Where critical work gets stuck

Order changes

Engineering, supply, and finance assess different impacts while the dealer waits for a confirmed commitment.

Blocked builds

A missing component or unresolved disposition holds up a machine without an agreed recovery decision.

Service handoffs

Urgent field cases cross parts, service, and engineering without a clear owner or next update.

MFG Transformation-1

Connect decisions. Keep your core systems.

Kissflow applications connect people, decisions, and evidence around the systems you already use.

Governance

Define decision owners, access, approval rules, and AI review controls.

Governance icon
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Kissflow workflows

Route requests, coordinate actions, escalate delays, and track closure.

Permits Exceptions Incidents Shutdowns Field capture Contractor access
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Systems icon
Core systems

Keep business and technical records in their authoritative systems.

PLM ERP MES QMS CRM Service

Execution layers with one operational truth

Order changes

Confirm the commitment

  • Review delivery, configuration, and commercial impacts
  • Route decisions through the right approval authority
  • Confirm the handoff to factory and dealer teams
order_change
Engineering changes

Coordinate the change

  • Identify affected orders, serials, stock, and service needs
  • Connect engineering, supply, and quality reviews
  • Track handoffs after authorized technical release
engineering_changes
Critical shortages

Agree the recovery

  • Connect the shortage to affected machine orders
  • Assign allocation, expediting, and alternative reviews
  • Track approved decisions and recovery actions
build_exception
Machine-down response

Own the next step

  • Capture the dealer's case and machine context
  • Assign actions across parts, service, and engineering
  • Track customer updates and confirmed closure
machine_down
Order changes

Confirm the commitment

  • Review delivery, configuration, and commercial impacts
  • Route decisions through the right approval authority
  • Confirm the handoff to factory and dealer teams
order_change
Engineering changes

Coordinate the change

  • Identify affected orders, serials, stock, and service needs
  • Connect engineering, supply, and quality reviews
  • Track handoffs after authorized technical release
engineering_changes
Critical shortages

Agree the recovery

  • Connect the shortage to affected machine orders
  • Assign allocation, expediting, and alternative reviews
  • Track approved decisions and recovery actions
build_exception
Machine-down response

Own the next step

  • Capture the dealer's case and machine context
  • Assign actions across parts, service, and engineering
  • Track customer updates and confirmed closure
machine_down

Operations across the heavy equipment value chain

design_and_launch

Design and launch

Launch readiness, engineering change, qualification, capital approvals
Machine and variant launch readiness
Engineering change and effectivity reviews
Component qualification
Tooling and capital approvals
Order and configuration reviews
Field-feedback and product-improvement actions
source_and_build

Source and build

Supplier qualification, shortage recovery, nonconformance, exceptions
Supplier onboarding and qualification
Critical shortage recovery
Supplier nonconformance and corrective actions
Material review and disposition routing
Production exceptions and shift handovers
Maintenance coordination and audit evidence
deliver_and_commission

Deliver and commission

Dealer onboarding, order changes, delegated authority, commissioning
Dealer and customer onboarding
First-order readiness
Order change approvals
Discounts, credits, and delegated authority
Pre-delivery inspection and acceptance
Commissioning and customer handoffs
service_and_renew

Service and renew

Machine-down escalations, warranty, field campaigns, rebuild
Machine-down and urgent parts escalations
Warranty evidence and approvals
Supplier warranty recovery
Field campaigns and dealer actions
Rebuild and renewal approvals
Retirement, disposal, and record closure
design_and_launch

Design and launch

Launch readiness, engineering change, qualification, capital approvals
Machine and variant launch readiness
Engineering change and effectivity reviews
Component qualification
Tooling and capital approvals
Order and configuration reviews
Field-feedback and product-improvement actions
source_and_build

Source and build

Supplier qualification, shortage recovery, nonconformance, exceptions
Supplier onboarding and qualification
Critical shortage recovery
Supplier nonconformance and corrective actions
Material review and disposition routing
Production exceptions and shift handovers
Maintenance coordination and audit evidence
deliver_and_commission

Deliver and commission

Dealer onboarding, order changes, delegated authority, commissioning
Dealer and customer onboarding
First-order readiness
Order change approvals
Discounts, credits, and delegated authority
Pre-delivery inspection and acceptance
Commissioning and customer handoffs
service_and_renew

Service and renew

Machine-down escalations, warranty, field campaigns, rebuild
Machine-down and urgent parts escalations
Warranty evidence and approvals
Supplier warranty recovery
Field campaigns and dealer actions
Rebuild and renewal approvals
Retirement, disposal, and record closure

Apps built for the field. Ready by Monday.

Consulting

Consulting

Identify the priority, examine the actual work, and define the baseline and solution scope.

Platform

Platform

Build connected applications and workflows. Evaluate specific AI tasks with clear review controls.

Services

Services

Deploy the solution, enable users, and establish support and improvement responsibilities.

Discover

Discover

Agree the outcome, scope, dependencies, and acceptance criteria.

Validate

Validate

Test the workflow, integrations, and any AI assistance against representative cases.

Adopt

Adopt

Train users, measure actual use, and confirm operational ownership.

Award-winning 451% ROI

Nucleus Research determined that SN Aboitiz Power Group got 451% ROI and achieved payback in 2.8 months
4.3/5
4.6/5
4.2/5
1–2 weeks

Customer onboarding

5 days

Discount processing

5 hrs

saved per new hire
via automated ticketing

We help equipment leaders reach their goals

manitou-group-2
INDUSTRY Manufacturing
HEADQUATERS USA

“Manitou moved workflows from email, spreadsheets, and paper forms into Kissflow, connecting them with ERP, DocuSign, and ticketing tools.”

KEY HIGHLIGHTS
23+
Processes
1500
users
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    See what Kissflow can do for you

    Book a discovery session

    Questions from equipment manufacturing leaders

    Book a Demo

    Kissflow coordinates work around your ERP, MES, PLM, and other platforms. Core records remain in their authoritative systems. Technical discovery defines data access, integrations, write-backs, and how failures or duplicate updates will be handled.

    AI may assist application creation or a specific workflow task, such as preparing a request brief or case summary. Each proposed use needs confirmed availability, representative testing, review responsibilities, and a usable fallback.

    Workflows can be designed around shared controls with approved regional or site differences. External participation requires defined access, permissions, and ownership so each party receives the information and actions relevant to its role.

    Engineering, quality, and other authorized teams retain decision authority. Workflows coordinate evidence, reviews, and actions. They do not replace technical release, warranty entitlement, equipment controls, or the applicable systems of record.

    Define access around roles and responsibilities, and limit data to what the workflow requires. Review governance capabilities, audit needs, integration security, and plan entitlements with IT before deployment.

    Start with one valuable workflow and a named owner. Discovery establishes scope and baseline measures. Validation tests real cases and controls. Adoption confirms that users, support teams, and the application are ready. Timing follows the agreed scope.

    Compare similar cases using cycle time, staff effort, rework, and adoption. Include review effort and the full cost of software, delivery, integrations, and support. Agree how improvements will translate into realized business benefits.

    Use evidence from live work to select the next opportunity. Reuse approved patterns where appropriate, transfer skills, and assign owners for support, changes, and performance. Expansion follows demonstrated value and the capacity to operate the solution.