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80 percent of BPA customers

will use BPA tools as a process and composition layer on top of other business services and APIs.

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Key BPA tool use cases from Gartner

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Simple workflow automation

BPA tools enable citizen developers to build intelligent process-centric apps for simpler, shorter processes with minimum involvement from IT

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End-to-end automation

BPA tools orchestrate multiple automation technologies for long-running, complex processes across departments and systems

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Case management

With a BPA tool, enterprises can get increased visibility into case handling including task allocation and next-step recommendations

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Service orchestration

Enterprises can automate microservices by utilizing BPA tools for headless orchestration

Gartner's BPA market trends

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Hyperautomation

Vendors are turning to BPA technologies in addition to RPA for automating end-to-end processes

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Vendor rationalization

Organizations are selecting LCAP, iPaaS, RPA, and ECM vendors with core BPA capabilities

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Composability

The adoption of BPA platforms to build an orchestration layer to automate business processes across services is on the rise

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Process optimization

Process optimization is in the spotlight as enterprises shift their focus to the performance of end-to-end business processes

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Generative AI

Vendors are adding or have already added GenAI through integration with market solutions or through proprietary contextual models

Why Kissflow is the perfect BPA tool for enterprises

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