Kissflow
Financial Management Software

Finding
Case Management
Complex?
Not Anymore.

Organizations often struggle while dealing with unstructured workflows. Stop relying on outdated methods that lack flexibility or compromise on agility.

The Many Challenges of
Manual Case Management

Case Management is naturally complex. Case managers are required to gather crucial information, make knowledge-based decisions, collaborate with teams, and keep customers informed.

Manual Case Management comes with a host of challenges

Human Errors

Humans are not perfect. Manual case management makes data entry and document management an increasingly error-prone process that can cost your organization dearly.

Manual Intervention

Due to the unpredictable nature of complex cases, case managers have to course correct and take deviations that can result in unnecessary escalations and forced interventions.

Manual Case Management comes with a host of challenges

High Operational Costs

Manual tools and methods can quite easily cause a sharp dip in efficiency and productivity. As your teams spend more time on inefficient processes, operational costs rise.

Inadequate Analysis

The key to creating an efficient process is constant analysis and improvement. Manual case management tools do not offer organizations the ability to analyse data effectively.

Lack of Transparency

Case managers are wholly responsible for customer communication. For this, they need to know who is doing what in real-time. This is a capability that manual tools do not have.

Inability to Delegate

Case managers need to be able to assign tasks, escalate, and accurately document every step within the case. This level of cohesion is not possible with manual tools.

Not Budget-friendly

Digital transformation is not cheap—most sophisticated solutions are either not cost-effective or are not equipped with the right features to help organizations scale with ease.

Data Isolation

Organizations often rely on multiple platforms to handle different business processes. A lot of the data generated from these platforms remain isolated resulting in reduced visibility.

Security

Case managers often deal with a high volume of sensitive case and customer data. Manual tools are simply not capable of securing data making it vulnerable to security breaches.

Loss of Revenue

The more ineffective a process is, the lesser control an organization has on aspects like customer satisfaction. And as this dips, customers may churn causing a loss in revenue.

Manual Case Management comes with a host of challenges

  • Humans are not perfect. Manual case management makes data entry and document management an increasingly error-prone process that can cost your organization dearly.
  • Due to the unpredictable nature of complex cases, case managers have to course correct and take deviations that can result in unnecessary escalations and forced interventions.
  • Manual tools and methods can quite easily cause a sharp dip in efficiency and productivity. As your teams spend more time on inefficient processes, operational costs rise.
  • The key to creating an efficient process is constant analysis and improvement. Manual case management tools do not offer organizations the ability to analyse data effectively.
  • Case managers are wholly responsible for customer communication. For this, they need to know who is doing what in real-time. This is a capability that manual tools do not have.
  • Case managers need to be able to assign tasks, escalate, and accurately document every step within the case. This level of cohesion is not possible with manual tools.
  • Digital transformation is not cheap—most sophisticated solutions are either not cost-effective or are not equipped with the right features to help organizations scale with ease.
  • Organizations often rely on multiple platforms to handle different business processes. A lot of the data generated from these platforms remain isolated resulting in reduced visibility.
  • Case managers often deal with a high volume of sensitive case and customer data. Manual tools are simply not capable of securing data making it vulnerable to security breaches.
  • The more ineffective a process is, the lesser control an organization has on aspects like customer satisfaction. And as this dips, customers may churn causing a loss in revenue.

Welcome to Case Management Nirvana

Kissflow Workflow is the definitive step your organization needs for business efficiency, scalability, and customer satisfaction.

Experience the Kissflow Advantage

The_easiest_UI_guaranteed

The easiest UI,
guaranteed

Kissflow’s UI is designed with the end-user in mind and has a comprehensive list of features that make it the best platform in the market for SMBs.

Seamless
customizability

Kissflow Workflow allows you to align your user experience with your business without prior coding knowledge or expertise.

Easy
collaboration

Liaise with multiple teams and stakeholders to ensure smarter collaboration, accurate documentation, and swift case resolution.

Context
is key

Leverage the most powerful form builder in the market. Kissflow’s form builder helps you define fields, gather crucial information, and implement forms in minutes.

Put the ‘flex’ in
flexibility

It’s no secret that case management requires a great deal of flexibility. Case managers can now route, prioritize, and delegate tasks within each case.

Complete
transparency

Kissflow affords case managers a bird’s eye view of all tasks and actions taken within each case, allowing them to keep customers informed of progress.

In-depth
analytics

Derive actionable insights and enable continuous process improvements with Kissflow’s comprehensive analytics dashboards and reporting module.

Access from
anywhere

Kissflow is a cloud case management platform that makes it easy to access data from anywhere while securing data with multi-layer cloud encryption.

Geared for
scalability

Your data volume most likely grows with your organization. Kissflow Workflow is the perfect solution built to handle high data volumes and foster scalability.

Enhance product
capabilities

Empower all your platforms to work together seamlessly by integrating them with the best software platforms and APIs in the market.

Cost
-effectiveness

Discover a comprehensive solution that isn’t just packed with the right features but comes at a budget-friendly price point.

Breathe easy with Kissflow Workflow.

Financial Management Software

Manage a Variety of Dynamic Case Work

No matter how complex or unstructured your case work gets, Kissflow Workflow has you covered. Imagine a platform that handles all your investigative workflows and use cases. Think a help desk, service desk, issue tracker, customer relationship management platform, all rolled into one.

Now Handle the Entire Spectrum of Cases

Helpdesk

Customer
Helpdesk

Complaints

Complaints
Management

Claims

Claims
Processing

Service

Service
Requests

Incident

Incident
Management

CRM

Employee
Onboarding

Maintenance

Maintenance and
Repair

Bug/Issue

Bug/Issue
Tracking

Facility

Facility
Management

creative requests

Creative
Requests

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Thousands of Customers
Trust Kissflow

Helpdesk Helpdesk Helpdesk
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A Simple Way to Solve Case Management