Finding
Case Management
Complex?
No More.
Organizations often struggle while dealing with unstructured workflows. Stop relying on outdated methods that lack flexibility or compromise on agility.
Manual Case Management comes with a host of challenges such as
Human Errors
Humans are not perfect. Manual case management makes data entry and document management an increasingly error-prone process that can cost your organization dearly.
Manual Intervention
Due to the unpredictable nature of complex cases, case managers have to course correct and take deviations that can result in unnecessary escalations and forced interventions.
Manual Case Management comes with a host of challenges such as
High Operational Costs
Manual tools and methods can quite easily cause a sharp dip in efficiency and productivity. As your teams spend more time on inefficient processes, operational costs rise.
Inadequate Analysis
The key to creating an efficient process is constant analysis and improvement. Manual case management tools simply do not offer organizations the ability to analyse data effectively.
Lack of Transparency
Case managers are wholly responsible for customer communication. For this, they need to know who is doing what in real-time. This is a capability that manual tools do not have.
Inability to Delegate
Case managers need to be able to assign tasks, escalate, and accurately document every step within the case. This level of cohesion is not possible with manual tools.
Not Budget-friendly
Digital transformation is not cheap—most sophisticated solutions are either not cost-effective or are not equipped with the right features to help organizations grow and scale with ease.
Data Isolation
Organizations often rely on multiple platforms to handle different business processes. A lot of the data generated from these platforms remain isolated resulting in reduced visibility.
Security
Case managers often deal with a high volume of sensitive case and customer data. Manual tools are simply not capable of securing such sensitive data making it vulnerable to security breaches.
Loss of Revenue
The more ineffective a process is, the lesser control an organization has on aspects like customer satisfaction. And as this dips, customers may churn causing a loss in revenue.
-
Human Errors
Humans are not perfect. Manual case management makes data entry and document management an increasingly error-prone process that can cost your organization dearly.
-
Manual Intervention
Due to the unpredictable nature of complex cases, case managers have to course correct and take deviations that can result in unnecessary escalations and forced interventions.
-
High Operational Costs
Manual tools and methods can quite easily cause a sharp dip in efficiency and productivity. As your teams spend more time on inefficient processes, operational costs rise.
-
Inadequate Analysis
The key to creating an efficient process is constant analysis and improvement. Manual case management tools simply do not offer organizations the ability to analyse data effectively.
-
Lack of Transparency
Case managers are wholly responsible for customer communication. For this, they need to know who is doing what in real-time. This is a capability that manual tools do not have.
-
Inability to Delegate
Case managers need to be able to assign tasks, escalate, and accurately document every step within the case. This level of cohesion is not possible with manual tools.
-
Not Budget-friendly
Digital transformation is not cheap—most sophisticated solutions are either not cost-effective or are not equipped with the right features to help organizations grow and scale with ease.
-
Data Isolation
Organizations often rely on multiple platforms to handle different business processes. A lot of the data generated from these platforms remain isolated resulting in reduced visibility.
-
Security
Case managers often deal with a high volume of sensitive case and customer data. Manual tools are simply not capable of securing such sensitive data making it vulnerable to security breaches.
-
Loss of Revenue
The more ineffective a process is, the lesser control an organization has on aspects like customer satisfaction. And as this dips, customers may churn causing a loss in revenue.
Welcome to Case
Management Nirvana
Kissflow Workflow is the definitive step your organization needs for business efficiency, scalability, and customer satisfaction.
Experience the
Kissflow Advantage
The easiest UI,
guaranteed
Kissflow’s UI is designed with the end-user in mind and has a comprehensive list of features that make it the best platform in the market for SMBs.
Seamless
customizability
Kissflow Workflow allows you to align your user experience with your business without prior coding knowledge or expertise.
Easy
collaboration
Liaise with multiple teams and stakeholders to ensure smarter collaboration, accurate documentation, and swift case resolution.
Context
is key
Leverage the most powerful form builder in the market. Kissflow’s form builder helps you define fields, gather crucial information, and implement forms in minutes.
Put the ‘flex’ in
flexibility
It’s no secret that case management requires a great deal of flexibility. Case managers can now route, prioritize, and delegate tasks within each case.
Complete
transparency
Kissflow affords case managers a bird’s eye view of all tasks and actions taken within each case, allowing them to keep customers informed of progress.
In-depth
analytics
Derive actionable insights and enable continuous process improvements with Kissflow’s comprehensive analytics dashboards and reporting module.
Access from
anywhere
Kissflow is a cloud case management platform that makes it easy to access data from anywhere while securing data with multi-layer cloud encryption.
Geared for
scalability
Your data volume most likely grows with your organization. Kissflow Workflow is the perfect solution built to handle high data volumes and foster scalability.
Enhance product
capabilities
Empower all your platforms to work together seamlessly by integrating them with the best software platforms and APIs in the market.
Cost
-effectiveness
Discover a comprehensive solution that isn’t just packed with the right features but comes at a budget-friendly price point.
Breathe easy with Kissflow Workflow.
Manage A Variety Of Dynamic
Case Work
No matter how complex or unstructured your case work gets, Kissflow Workflow has you covered. Imagine a platform that handles all your investigative workflows and use cases. Think a help desk, service desk, issue tracker, customer relationship management platform, all rolled into one.
Now handle the entire
spectrum
of cases
such as
Helpdesk
Complaints
Management
Claims
Processing
Service
Requests
Incident
Management
Customer
Relationship
Management
Maintenance
and
Repair Requests
Bug/Issue
Tracking
Facility
Management
