Kissflow
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A Modern Case Management Solution

A single platform for all your case management use cases.

The Problem of Using Multiple Platforms

Cases are typically unstructured and require a great deal of flexibility. An advanced case management tool provides a visual board through which case participants can work together to resolve items throughout the stages of case management.

The headache of implementation

An advanced case management solution puts everything in one place. This single user interface can be used to track processes to determine appropriate action, assign tasks, automate actions, and escalate cases for approval. All of these will be difficult when all your operations are fragmented between multiple platforms and systems.

Data exist in silos

Using multiple platforms for handling business operations means all your information is scattered across different information repositories and fragmented. This makes it harder to retrieve information when it is needed. With a central database, all customer data and specific records related to each case are stored in the same place.

A loss in efficiency

Processes advance faster and more efficiently when they are managed from the same centralized platform. A unified platform for all your case-related tasks makes it easier to prioritize cases, push them to appropriate channels and track them across the board. Using multiple platforms also makes it harder to schedule tasks and track progress.

Disparity in documentation

Case management involves several instances of documentation. Cases are recorded at their onset, and additional data is recorded at the various stages of the case resolution. Since case resolution is often spread across departments and teams, corresponding documentation by multiple individuals can lead to disparity in data.

Disparity in documentation

Using multiple platforms to manage cases means you have to pay for the implementation and maintenance of the respective platforms you use. A unified platform puts data storage, process management, and automation all in the same place; thus, reducing the day-to-day operational costs of a business.

The Kissflow Advantange

A-single-platform-for-all-workflows-and-use-cases

A single platform for all workflows and use cases

Use one simple solution for multiple use cases. Kissflow is a powerful, feature-packed platform that serves as a single source for all your investigative case flows.

Integrations with external software and APIs

Leverage the advantage of custom connectors and powerful APIs with Kissflow. You get an extensive range of integrations and can create intuitive workflows a lot more easily.

A highly customizable, modern solution

Do away with pre-built solutions that require you to fit your operations to the solution. Kissflow allows you to create highly specific apps to meet your unique needs without delay.

Better decision making and predictive analytics

Generate custom reports from multiple data sources. Robust reports generated with Kissflow contain all the information you need for smarter decision-making.

Identifying patterns and making improvements

Gain a complete view of all your cases and visualize data through intuitively designed dashboards that help you identify patterns, anticipate needs.

The Kissflow Advantange

A-single-platform-for-all-workflows-and-use-cases

A single platform for all workflows and use cases

Use one simple solution for multiple use cases. Kissflow is a powerful, feature-packed platform that serves as a single source for all your investigative case flows.

Integrations with external software and APIs

Leverage the advantage of custom connectors and powerful APIs with Kissflow. You get an extensive range of integrations and can create intuitive workflows a lot more easily.

A highly customizable, modern solution

Do away with pre-built solutions that require you to fit your operations to the solution. Kissflow allows you to create highly specific apps to meet your unique needs without delay.

Better decision making and predictive analytics

Generate custom reports from multiple data sources. Robust reports generated with Kissflow contain all the information you need for smarter decision-making.

Identifying patterns and making improvements

Gain a complete view of all your cases and visualize data through intuitively designed dashboards that help you identify patterns, anticipate needs.

Use cases

In different organizations across various industries, case management is used to reduce challenges and
solve complexities. Some of the common use cases of advanced case management for organizations
include:

Bug tracking

Instantly check to see the status of every error and prioritize resolution

IT service desk

Respond to customer IT issues and inquiries from a unified dashboard.

Incident management

Handle incident reporting, manage incident-related data and resolve them from a centralized hub.

Customer complaints

Instantly check to see the status of every error and prioritize resolution.

Claim processing

Validate, process and settle customer claims faster for improved customer satisfaction.

Reimbursements

Flexibility and speed in the process of validating and approving reimbursements.

Flexible order

Coordinate tasks and automate the order management process for your retail business.

An all in one case management solution