Whether you’re worried that your HR processes aren’t managing employees effectively, or (worryingly) actually driving them out the door, what you need is a solution that is designed to keep HR processes in shape.
A solution that lets you streamline processes, keep track of them across the organization, and have consistent quality and attention to detail every time the process runs. A solution that will take your HR operations to a new level of efficiency.
A solution that’s called BPM.
What is BPM?
Every business runs as a collection of processes that span departments, job titles and hierarchy. Using the analogy of an airport, it’s easy to understand how BPM works by looking at a typical airport’s everyday operation. This includes many landings, takeoffs, aircraft maintenance, passenger transit, and many other processes. Each process has its own set of data, workflows, notifications, and reporting.
The management of all of this is BPM, or Business Process Management.
BPM is how you analyze and improve business processes, in an effort to make everyday business activities efficient, streamlined, and effective. By targeting repetitive processes that occur regularly, BPM transforms your business. The results: boosted productivity, and better profits as a direct result.
But isn’t that more of an Operations thing, and not HR?
While BPM was developed first for operations, the principles apply to any department. Have you faced any of the following challenges in your HR processes?
- You missed hiring a great candidate simply because, by the time your long hiring process could get completed, a competitor swooped in and grabbed the candidate.
- You have trouble figuring out why certain processes take longer than they should and don’t have much data on how you’d like them to run.
- You have trouble ensuring compliance around your processes.
- Employees complain that exit interviews and feedback forms don’t make a difference.
- It’s nearly impossible to give the current status of a leave request that is in process.
If any of these resonate with you, then BPM has a lot to offer.
A Real World-Inspired ‘BPM in HR’ Illustration
Think through all the processes that are involved in bringing on a new candidate. It might start with a request from a business unit, which involves a lot of data gathering, approvals, and checks. Then, a new process of recruitment happens, followed by onboarding.
These are three distinct processes, but all involve HR coordinating with a lot of other departments. Each process has its own set of data and workflow, but there are a lot of similarities as well.
However, a traditional HR department might handle the New Hire Request with emails and paper forms, Recruitment with a spreadsheet, and Onboarding with hundreds of emails and a lot of phone calls.
With BPM, you can unite all of your processes onto a single platform. This helps HR managers ensure compliance across all processes. You can also link processes together so you don’t need to manually key in or write down new information (like cost-to-company, or job description) for every process.
BPM gives you a consistent way to structure and organize each process, choose who will be a part of them, assign specific tasks to individuals, and monitor all of the processes independently.
What Can BPM Offer HR?
BPM brings a lot of benefits that HR is missing.
Process Oversight – On one platform, you can view all of your processes and see in an instant how items are progressing.
No-Code Creation – Use a template, or make your own process app from scratch that exactly fits your needs.
Accountability – In BPM, each task either belongs to a person or a machine. It’s clear who is responsible at each stage.
Simple Communication – Instead of trading emails and text messages, all communication around a single item in a process is captured in the same place.
Data Validation and Permissions – A well-created form has everything the next person needs to know to process a request. You can also control who sees data at different steps.
Digital Insights – By moving your processes to a BPM platform, you can see how long each process takes to complete, and where logjams occur.
And more!
How Wayne Metro reduced the approval time in their HR Processes by 80% with a BPM Platform like KiSSFLOW.
Wayne Metro’s HR department started looking for a BPM tool when they needed a solution for managing personnel transactions. There were a lot of steps and a lot of approvals and their traditional methods were causing huge delays.
After using KiSSFLOW’s BPM platform, they not only found a great solution to the personnel transactions, but also started using it for other processes as well including new hire approvals. They were able to cut down the approval time by 80%, which meant more people immediately on the field and getting ready.
Best of all, KiSSFLOW is a BPM solution that HR can use on its own, independent of IT. Yvonne Hermon, the Chief HR Officer at Wayne Metro, said, “We were able to completely customize and change the forms at any point without needing to contact an IT desk or have a background in programming.”
How Can KiSSFLOW Help?
KiSSFLOW takes the power of BPM and puts it into the hands of the people who can do the most with it, including HR leaders. KiSSFLOW is a no-code BPM software that helps you make your own processes and run them on a simple platform. It can be used for HR, Finance, Operations, and many other processes.
