What is a process map used for?

A process map is used to visually represent the steps, tasks, and decision points involved in a business process. It serves as a tool for understanding, analyzing, and improving processes, helping organizations identify inefficiencies, bottlenecks, and opportunities for optimization.

Process maps are also used for training purposes, ensuring that employees understand how to perform tasks consistently and according to established procedures. Kissflow allows businesses to create and manage process maps, providing a clear and detailed view of their workflows, which supports continuous improvement and better alignment with organizational goals.