All the right tools for powerful, agile case management

Transparency

Cases and manual workflows need to offer complete visibility to all users to give the big picture

case dashboard

Case dashboards

Up-to-date information on every case, presented in a user-customizable layout

Investigation and Remedial

Investigation

Drilldown into each case and keep it open until a resolution is found

caserecord

Case Recording

Upload new and archived cases in bulk and capture data from multiple sources

analreport

Analytics and reporting

Custom reports with the right information to drive actionable insights

case progress

Case progress

Communicate the real-time case status of tickets to stakeholders

Agility

Make quick decisions and changes, reacting instantly to insights with well-timed tweaks

dyncaseroute

Easy case routing

Use the Drag-and-Drop interface for quickly resolving cases

agiledeploy

Agile deployment

Create case-specific apps instantly, assign personnel, and launch without delay

graphdesign

Graphical design

Depict the case logical flow visually, making fast changes and automation possible

dynbusrules

Dynamic business rules

Handle complex decision branches and make instant changes as required

dynassign

Flexible assignment

Reassign case items to the right team members, even while a case is in progress

Convenience

Case management needs to be light and nimble and extremely easy for users

intuserinterface

Intuitive user interface

Users get comfortable using Kissflow quickly, with its simple, easy-to-understand interface

instaaccess

Instant access

Get data from multiple devices, translating to higher efficiency and speed

emailautocrct

Distribute cases logically

Use rule-based logic to assign payload routes, roles and responsibilities

discaselocal

Email to auto-create cases

Skip delays by auto-triggering cases directly from emails

Powerful

Find elegant features designed for dynamic, versatile case management, such as integration, automation, and more

automate

Automate

Automated escalations, notifications, and approvals to increase speed and reduce error

fastinteg

Fast integration

With cloud storage, communication with integrated software is quick and seamless

restapi

REST API

Cross-system processing made possible through easy software integration

scalability

Scalability

A solution that grows with you to support multiple teams, locations, and more

Team-friendly

Collaboration-friendly case management requires sharing features that allow teams to work effectively with each other

entmobilit

Enterprise mobility

Embrace BYOD and don't let locations limit your team members' abilities to contribute

socialtask

Social tasks

Users can allocate task responsibilities ad hoc throughout teams

smartalert

Smart alerts

Make collaboration easy on every case with instant, automatic, and relevant updates

socialcollab

Social collaboration

Get contextual information and alerts to work together seamlessly and simultaneously

docsharing

Document sharing

Access, edit, and manage documents together to share case files

See what powerful and easy case management feels like