Scaling Business Operations Across Borders with a Unified Platform

Solution

When Tejas Gajjar, CIO of Meysan Group, joined in 2018, the organization was at an early stage of its growth journey. With a lean IT team of five members managing infrastructure, security, and business applications, the priority was to build a scalable and connected digital foundation.

As the company expanded across multiple countries, the complexity of managing approvals and workflows increased significantly.

“Now you have multiple offices, multiple locations, and people sitting in different geographies and time zones. How would you manage? That prompted us to have a proper system in place.”

Initially, Meysan had an internally developed business process system. While it served the purpose, the organization needed a more advanced platform that was user-friendly, app-centric, and capable of handling integrations at scale.

Tejas led the evaluation of multiple solutions.

“We evaluated 15 products, and Kissflow was the last one. But I was impressed with the positivity of the people and how quickly they showed integrations. That’s when I was sold.”

Kissflow was implemented as the platform to standardize and scale workflows across the organization.

Building a Connected Digital Ecosystem

With Kissflow, Meysan transitioned from fragmented communication channels to structured, automated workflows.

Core business processes such as:

• Legal platform workflows (POA)
  

• Letter of engagements
  

• Client onboarding

were digitized and connected across systems.

One of the most significant advancements was in integration.

“We have lots of integrations in place. Anti-money laundering integration, client integration. Once it is fully approved, nobody needs to do anything. It automatically moves into the core billing and practice management system.”

This eliminated manual handoffs and ensured seamless data flow between systems. Kissflow enabled Meysan to connect multiple applications and processes into a unified operational ecosystem.

From Manual Coordination to Automated Execution

Before Kissflow, teams relied on emails, calls, and messaging tools to move approvals forward. This required constant follow-ups and coordination.

With Kissflow:

• Approvals are recorded and tracked centrally
  
  
• Processes move automatically across stages
  
  
• Cross-functional dependencies are handled seamlessly
  
  

The organization moved from manual coordination to automated execution.

As Tejas put it:

“We cannot live without Kissflow.”

A Platform That Evolves with the Business

As Meysan continued to grow, new use cases for automation emerged across the organization.

“When you enter the business, you realize there are more things you can digitalize than what you initially thought. Our journey with Kissflow is still continuing.”

Kissflow’s flexibility enabled Meysan to continuously expand its digital capabilities without rebuilding systems or investing in new platforms.

The Importance of the Right Partnership

For Tejas, the success of the implementation was not just about the product, but also about the people behind it.

“Don’t look at the product. Look at the people.”

He emphasized the importance of working with a team that understands business requirements and proactively contributes to solutions.

“They gave solutions instead of waiting for us to ask. That matters the most.”

Even during complex implementations, responsiveness remained a key differentiator.

“There were times the team worked with us at 1 or 2 in the morning, but they got the solution done.”

This collaborative approach helped Meysan accelerate its digital transformation journey.