Build App Faster With
Kissflow's Pre-Built Low-Code Apps
Building enterprise-grade low-code applications with Kissflow requires minimal ramp-up time, enabling IT teams and business units to collaborate without bottlenecks. Kissflow’s visual development environment empowers process owners to rapidly design and deploy both simple and mission-critical applications—while IT retains full governance and security oversight.
Enterprises can also deploy fully functional, pre-built low-code apps to accelerate modernization, automate complex workflows, and standardize operations across departments. With reusable components, built-in compliance controls, and seamless integration capabilities, Kissflow helps organizations streamline internal processes at scale—without rebuilding systems from scratch.
Customer Case Management Application
Resolve customer issues with speed and transparency. Kissflowâs Customer Case Management app centralizes case intake, automates workflows, and tracks every resolution, delivering a seamless experience for your support teams and customers.
Creator
Language
English
Category
FMCG
Trusted by customer support and operations teams for faster case resolution and better customer experiences.
Customer Case App with Low-Code
Consolidate customer issues, service requests, and escalations into structured workflows that drive faster resolution and better experiences. Kissflowâs Customer Case Management app allows support teams to log cases from multiple channels, categorize them, and assign ownership with clear SLAs. Configure routing rules for priority customers, specific product lines, or critical issue types. Collaborate internally using comments, task assignments, and status updates instead of disconnected email threads. Integrations or exports can link cases to CRM or ticketing tools where needed. Dashboards provide visibility into open cases, resolution times, and common root causes across regions or segments. With low-code customization, you can tailor forms, workflows, and SLAs to different support tiers or business units without modifying core systems.
What Is a Customer Case Management App?
A workflow solution to log, route, and resolve all customer cases ensuring every inquiry, issue, or complaint is handled efficiently.
It ensures:
- Cases are captured from every channel and assigned instantly
- Status, progress, and SLAs are visible to all stakeholders
- Escalations and approvals are automated
- Trends and root causes are tracked for improvement
Why Do Businesses Need Customer Case Automation?
Without a system, you risk:
- Missed cases or slow responses
- Manual tracking and lack of accountability
- Repeated issues and customer frustration
- No data on case types, trends, or performance
Kissflow helps you turn every case into an opportunity for delight.
Key Benefits
- Centralize case intake and assignment
- Automate escalations and resolution workflows
- Meet and track SLA compliance
- Analyze case trends and performance
- Integrate with CRM, helpdesk, or ERP systems
Simplify Case Management With a Low-Code App
Customize workflows, escalation rules, and reporting to your support model.
Why Kissflow for Customer Cases?
- đŻ Multi-channel intake and routing
- đ Automated SLA tracking and escalations
- đ Case status, trend, and performance dashboards
- đ§ Instantly adapt for new products or support channels
đĄ Who Is This For?
- Customer Support and Success
- Operations, Quality, and Service Teams
- B2B and B2C businesses
- Any company focused on customer experience
Ready to Delight Every Customer?
Transform your case resolution with Kissflow.
Modules
- Case Intake & Assignment
- Resolution & Escalation
- SLA & Performance Tracking
- Case Analytics
- Knowledge Base Integration
Features
- Omnichannel case capture
- Automated workflows
- Escalation and approval rules
- Real-time dashboards
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Click the Enquire button on the app store page.
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Fill in your innovation process details and team size.
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Click Submit.
Kissflowâs team will help you tailor the app to your unique innovation journey.
See how support teams cut response times and boost NPS with Kissflow.
This is so easy, even my mom could do this. It was extremely intuitive and straightforward. The watermark was, 'I don't need to call IT to do this. I can do it myself.
Renee Villarreal
Senior IT Manager
Industry
Energy
HeadQuaters
USA
Key Highlights
450+
Process
10x
ROI
10,000+
Users
The beauty of Kissflow is how quick and easy it is to create the apps I need. It's so user-friendly that I made exactly what I needed in 30 minutes.
Oliver Umehara
IT Manager
Industry
Telecom & Media
HeadQuaters
Japan
Key Highlights
28+
Processes
42
Group Companies
70+
Users
We seek to go beyond incremental efforts not only in sustainability but also in everything we do. With Kissflow, FPH and its subsidiaries were able to digitize dramatically major operations, especially in their finance and accounts operations.
Joseph Arnel Chavez
Assistant Manager
Industry
Energy & Utilities
HeadQuaters
Philippines
Key Highlights
100+
Office Processes Automated
1,000+
Monthly Paperless Processes
10,000+
Employees
Frequently Asked Questions
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