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Integrate Zendesk With Kissflow

Link Kissflow with Zendesk to optimize customer support. Automate your workflows and improve collaboration by integrating ticket management with project oversight.
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127K

Active customer integrations

4.9M

Total integration runs

*count across our customer base

Kissflow Platform Integrations Kissflow Platform Integrations

Key Points

  • Improved Experience
  • Enhanced Insights
  • Increased Efficiency
  • Streamlined Flexibility

Zendesk
What, Why, and How to Integrate

What is Zendesk?

Zendesk is a powerful cloud-based customer service platform that enhances communication between businesses and customers. The platform’s user-friendly interface helps agents access customer information quickly, ensuring prompt responses and personalized service.

In addition to ticket management, Zendesk offers a range of features, such as self-service options through knowledge bases, community forums, automation tools to reduce manual tasks, and reporting analytics that help businesses measure their support performance and customer satisfaction.

Why Integrate Zendesk with Kissflow?
Why integrate Zendesk with Kissflow?

Integrating Zendesk with Kissflow can offer several benefits that enhance workflow efficiency, customer support processes, and collaboration within an organization. Here are some key reasons why this integration may be valuable:

1. Streamlined Communication: Organizations can ensure customer support requests flow better into their internal processes. This can enhance communication between customer support and other departments.

2. Automated Workflows: The integration allows for automating processes related to customer support inquiries. For example, when a new ticket is created in Zendesk, a corresponding task can automatically be generated in Kissflow, ensuring that nothing falls through the cracks.

3. Improved Tracking and Reporting: Combining data from Zendesk and Kissflow can provide comprehensive insights into customer support operations and workflow efficiency. Organizations can better track key performance indicators (KPIs), response times, and resolutions.

4. Enhanced Collaboration: Kissflow’s collaborative platform can facilitate better teamwork among different departments in responding to customer needs. Teams can work together more effectively to resolve issues raised through Zendesk.

5. Increased Productivity: By automating repetitive tasks and enabling quicker responses to customer issues, employees can focus on higher-value activities, leading to improved productivity across teams.

6. Customizable Processes: Kissflow allows for customizable workflows tailored to specific organizational needs. This means the processes governing customer support operations can be designed to align with business objectives.

7. Data Synchronization: Integration ensures data synchronization between Zendesk and Kissflow, providing up-to-date information across platforms. This helps maintain accurate records and aids in informed decision-making.

8. Scalability: As a business grows, the demands on customer support and operational workflows increase. Integration allows organizations to scale their processes without compromising on quality and responsiveness.

9. Enhanced Customer Experience: By creating a more efficient workflow for handling support requests, customers will likely receive quicker responses and resolutions, ultimately leading to a better overall experience.

How to connect Zendesk with Kissflow?
How to integrate Zendesk with Kissflow?

  1. Inside your Kissflow account, click your profile picture on the top right corner of the screen and click Integrations from the dropdown. Now, click the New integration button to provide a name and description for your integration.

  2. Once inside your editor, set up a trigger step, for example, a Kissflow Board trigger event, When an item is created.

  3. After setting up your trigger step above, click the Add button ( + ) next to set up your action step. Search for Zendesk and select an action event from the available options. 

  4. After choosing your action event, authenticate the connector. Click +Add an account, and add the Subdomain of your Zendesk account. For example, if the subdomain is test.zendesk.com, add ‘test’ under Subdomain. You will be redirected to your Zendesk to confirm your account, and after successful verification, you will be redirected back to Kissflow. Kissflow uses Zendesk’s OAuth for authentication.

  5. After authenticating with your Zendesk account, add relevant values against the Zendesk form fields. You can hit Refresh fields to view all the updated fields in the selected Zendesk form. You can also map Zendesk fields from your trigger step or fields from your previous action steps. These values will be automatically added to item fields after the action is executed.

  6. After a successful configuration, test whether your Zendesk action step is set up correctly by clicking the Test button. The connector will pull field data from your selected Zendesk account and display it as a JSON output. Similar to the trigger step, errors are notified to you right away. Fix them before retesting the action step.

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Setting up a Zendesk connector

After creating a custom workflow with your Zendesk connector's action steps, switch ON the toggle button to activate the integration run. Once a trigger event occurs, the Zendesk action is activated.

Key Actions Unleashed by Integrating
Zendesk

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Frequently Asked Questions

Integrating Zendesk with Kissflow allows for seamless communication between customer service and workflow management. It enables teams to streamline their support processes by automatically creating Kissflow tasks from Zendesk tickets. This integration helps manage customer inquiries more efficiently, facilitates better collaboration among teams, and ensures that no customer issue goes unresolved.
To set up the integration, you’ll need to follow these steps: 1. Log in to your Kissflow account and navigate to the integrations section. 2. Select Zendesk from the list of available integrations. 3. Authenticate your Zendesk account by providing your Zendesk credentials. 4. Configure the specific settings for the integration, such as mapping ticket fields to Kissflow tasks. 5. Save your settings and test the integration to ensure it’s working correctly.
The integration typically allows you to sync various types of data, including: - Zendesk ticket information (such as status, priority, and tags) - Customer details (like name, email, and contact information) - Task assignments in Kissflow based on Zendesk ticket categories - Automated updates between Kissflow and Zendesk when a ticket is resolved or escalated.
Yes, the integration provides customizable options to tailor it to your specific workflow needs. You can set up rules for which types of Zendesk tickets are converted into tasks in Kissflow, configure field mappings to align with your processes, and choose notifications that alert team members to updates in either system. This flexibility ensures that the integration supports your team’s unique work habits.
If you encounter issues with the integration between Zendesk and Kissflow, consider the following steps: 1. Check the integration settings to ensure everything is configured correctly. 2. Look at both systems' logs for any error messages that can guide troubleshooting. 3. Consult the help documentation for both Zendesk and Kissflow for known issues and their resolutions. 4. If problems persist, reach out to the support teams of either platform for assistance or contact your system administrator for further investigation.

Frequently Asked Questions

Kissflow offers extensive integration capabilities that let you connect to your favorite apps and tools. The platform enables seamless data exchange, eliminates manual errors, and accelerates decision-making processes. This efficiency boost translates to cost savings, improved productivity, and increased revenue for your business.
Kissflow offers integration capabilities with a wide range of popular applications, including CRM systems like Salesforce, project management tools like Asana, communication platforms like Slack, and many more. Whether you're looking to streamline sales processes, manage projects more effectively, or enhance collaboration across teams, Kissflow provides the flexibility to integrate with the tools you already use and love.
Yes, Kissflow integration is designed to be user-friendly and intuitive, making it easy to set up and manage even for non-technical users. With a simple drag-and-drop interface and guided setup process, you can quickly configure integrations to meet your business needs. Plus, Kissflow offers comprehensive support and resources to help you every step of the way, ensuring a smooth and hassle-free integration experience.
Absolutely! Kissflow integrations are designed to automate repetitive tasks and streamline workflows, allowing you to focus on more strategic activities. Whether automating data entry, triggering notifications based on specific events, or syncing information between different systems, Kissflow empowers you to automate routine processes and free up valuable time for higher-value work.
Yes, Kissflow integrations are highly customizable, allowing you to tailor them to your requirements. Customize data mappings, define workflow rules, connect with proprietary systems, and create integrations that align perfectly with your organization's goals and workflows.

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