Change management – the unsung hero of business transformation

Change management is a collective term for approaches to support and help individuals and teams in making organizational change. Organizational change refers to the actions in which a company or business alters major components of its business such as culture, internal processes, underlying technologies, or infrastructure, according to Harvard Business School Online. Change management is considered the process of guiding organizational change to a successful resolution - typically including the three major phases of preparation, implementation, and follow-through.

In this latest article for Process Excellence Network by Michael Hill, Mohan Madhurakavi, Digital Transformation Evangelist at Kissflow dives deep into navigating the complexities of technological advancement and its adoption by people. "The change normally involves humans in some way or the other. When people are involved, wanting all of them to move in one direction requires various skills."

Read the full article here.