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Top 7 Business Process Management (BPM) Consulting Providers
Every organization follows specific processes for human resources, finance, marketing, and other business functions. If these processes are not well optimized, efficiency and productivity go down. Business process consultants work with organizations to ensure processes are streamlined and work efficiently.
Business process management consultancies offer management, audit, tax, technology, and strategy consulting services. They use technology to discover, model, analyze, measure, improve, optimize, and automate business processes.
After aggregating recent research data from sources like Gartner and Forrester, we’ve compiled a list of the top seven BPM technology consulting companies:
1. Accenture
Accenture is a globally renowned management and strategy consulting firm that helps the world’s leading businesses and governments go digital, optimize their operations, accelerate revenue growth, and provide better services. The company combines its cloud, data, and AI expertise to deliver 360° value and help organizations successfully reinvent themselves. Accenture provides BPM consulting services to well-known brands such as Google, Microsoft, Amazon, and Marriott.
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Cloud computing
Accenture helps companies develop cloud solutions that align with their business needs and has worked on over 34,000 cloud projects.
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Software engineering services:
The BPM consultancy’s approach to application and software testing helps companies reduce risk and drive quality assurance.
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Data and artificial intelligence:
Accenture unleashes the business value of data by combining data and AI expertise, industry depth, and reusable innovation.
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Qualified BPM consultants:
Accenture’s BPM consultants are certified to provide various services, including performance improvement and strategic business analysis.
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Accurate diagnosis of business problems:
Companies get an accurate diagnosis of problems and boost productivity through overlooked avenues and effective consulting.
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Strong technology capabilities:
Accenture utilizes innovative technologies to drive digital transformation and solve business problems.
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Support is only available during US central hours:
It can be challenging to get timely support outside the US working hours, as support is only available during the day.
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Delayed responses for constant support:
Due to delayed responses, businesses and individuals needing constant support may have to pause or stop workflows.
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Client overdependence:
Accenture's solutions depend highly on their expertise, and clients find it difficult to transition away from the BPM consulting firm.
2. Bain & Company
Bain & Company offers businesses transformational techniques like Zero-based Redesign, Lean Six Sigma, and Total Quality Management. The BPM consultancy deploys innovative process discovery and mining technologies to assess the efficiency of business processes. It offers functional expertise to capture value across boundaries and between the silos of any organization.
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Artificial Intelligence (AI):
The BPM consultancy helps companies realize AI's full potential by creating an AI strategy that aligns with business goals.
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Automation consulting:
Bain & Company collaborates with organizations on an end-to-end automation journey by aligning strategies with opportunities.
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Enterprise technology consulting:
The firm helps companies in different industries to streamline processes with technology and outperform the competition.
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Accelerated performance transformation:
The BPM consultancy focuses on capability building and sustainable change, helping companies grow continually.
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Boosts decision effectiveness:
Bain & Company helps assess an enterprise’s decision-making capabilities and positions it to make consistently successful choices.
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Business transformation:
Organizations leverage programs that deliver fast results, amplify their digital capabilities, and change them fundamentally.
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Software development can get complex:
Solutions become complicated as they delve into software development, making it hard for users to implement.
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Faster projects may increase costs:
If you want to expedite a project, the team may get bigger, and your budget may go up.
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Some functions aren’t well supported:
Businesses may not get full support for some functions, and some information provided may be irrelevant.
3. McKinsey
McKinsey & Company is a worldwide management consultancy that offers professional services to organizations, corporations, and governments. The company combines expertise, data, and assets with skills and competencies to ensure consulting teams create transformative, lasting change for businesses. Companies easily identify and respond to market dynamics, emerging trends, technological advances, and other forces that shape their industries.
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Market intelligence:
McKinsey provides a factual foundation for strategic decision-making, ensuring every business decision is informed by market intelligence.
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Digital consulting:
Businesses leverage the power of data and AI, optimize and automate operations, modernize core technology, and fuel digital growth.
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Diagnostics:
Diagnostics solutions help organizations accurately assess and improve their performance, focusing their efforts on the areas that drive the fastest growth.
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Excellent problem-solving skills:
McKinsey’s approach to problems is excellent. They break down problems into parts and use different perspectives to solve them.
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Forward-thinking:
The BPM consultancy helps companies solve problems and improve decision-making with advanced technological approaches like AI.
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Great strategies:
McKinsey crafts a detailed plan about each process based on factual data. Its problem-solving approaches are way ahead of time.
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The web interface is not user-friendly:
The interface is oriented towards tablets and doesn’t look good on old-fashioned desktops.
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Overlooks minor details at times:
McKinsey doesn’t always implement strategies 100 percent because it can miss the tiny details.
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Expensive services:
While the BPM consultancy provides high-quality services, it’s expensive and out of reach for small businesses.
4. The Boston Consulting Group (BCG)
The BCG helps companies constantly reimagine and redesign their business processes to boost operational efficiency and agility and compete in today's digital world. They develop and execute organization-wide BPM strategies to gain agility, meet customer expectations, and boost operational efficiency. Rich customer insights help companies to solve pressing business problems and capture growth opportunities.
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Digital transformation strategy consulting:
The BCG drives digital transformation initiatives for companies by solving the current challenges and anticipating future trends.
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Data and analytics consulting:
BPM consultants bring speed and scale to business projects, ensuring clients achieve business results and unlock value.
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Cybersecurity:
The company provides cyber defense for continuous monitoring and to ensure risk mitigation techniques have improved security.
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Efficient at problem-solving:
BCG breaks down problems into simpler micro-problems and then uses frameworks to solve them at an accelerated pace.
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BPM consulting experts:
BCG has experts in all industry verticals who focus on maintaining customers' confidentiality, integrity, and availability.
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Centre for Excellence:
The Centre for Excellence uses a comprehensive approach to help business leaders achieve the highest standard of performance and efficiency.
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No personalized solutions:
BCG tends to provide generalized solutions, so exploring and brainstorming new concepts is less probable.
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Costlier than other BPM consultancies:
While BCG is efficient at solving problems, it’s slightly pricier than other consulting firms.
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Information overload:
It can be challenging for companies to find the right information because too much information is provided sometimes.
5. Deloitte
Deloitte uses innovative approaches to transform and modernize enterprises. The BPM consultancy uses new technologies to drive product and service enhancements, accelerate time to market, and improve financial performance. Deloitte helps companies reimagine and transform operations wherever they compete, using technologies like cloud computing for strategy development and implementation.
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Business process architecture development:
The BPM consultancy implements technological solutions to help companies manage and optimize business processes.
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Cloud computing:
Deloitte customizes a comprehensive suite of services to suit each organization’s specific needs based on where they are in their cloud journey.
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Strategic diagnosis:
Using the Strategic Diagnostic tool, Deloitte identifies the key issues, their root causes, and their relevance to the business and IT.
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Improves business strategy:
Deloitte works with organizations to catalyze enterprise-wide, strategy-led transformation and provide full business value.
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Business process technology:
The business consulting firm helps businesses design and implement operational processes to improve value-added activities.
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BPM consulting experts:
Regular audits help businesses assess their performance, while timely technical reports help them continually improve.
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Business analysis isn’t in-depth:
Deloitte doesn't get into the intricacies of the daily work that many organizations do.
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Execution strategy lacks planning:
The deliverables for every project should be included in the plan and the execution timelines.
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Projects aren’t always delivered on time:
You must accommodate for slack and additional budget because your project may get delayed.
6. Capgemini
Capgemini utilizes technology to help organizations through their transformation and management processes. The company has over 350,000 BPM consultants and a presence in over 50 countries. It handles varied business needs, from strategy and design to operations. Technology continuously fuels the company’s operations, and its customers include HSBC, Discover Financial Services, and Barclays Capital.
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Enterprise management:
Capgemini helps businesses transform finance, HR, supply chains, customer interactions, and more using digital business models.
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Intelligent industry:
Capgemini helps firms build intelligent and scalable products and services by fostering partnerships between the digital and engineering worlds.
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Data and artificial intelligence:
The BPM consultancy’s solutions help companies solve dynamic and complex challenges, achieve sustainable results, and drive outcomes.
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Provides timely tech solutions:
Capgemini provides timely solutions to problems faced by businesses and is quite efficient at handling client queries.
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Modules are included:
The company provides modules for resource management, capacity planning, and more.
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Modules are included:
The company provides modules for resource management, capacity planning, and more.
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Poor support:
Inadequate support prevents some businesses from implementing certain project phases on time because they can’t establish sprints.
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Not user-friendly:
Beginners will find the initial onboarding process difficult and lengthy.
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Siloed systems:
Poor team communication and lack of in-depth knowledge about projects means BPM consultants miss intricacies.
7. Cognizant
Cognizant Global focuses exclusively on designing and delivering process automation solutions. Its consultants help organizations design new ways to connect processes, people, and technology to boost performance. The business consulting firm has a process-led and design-centric approach and a lot of expertise in intelligent automation technologies. Some of the world’s top brands rely on it.
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Business design:
Cognizant uses design thinking methodologies to solve problems and help firms generate new growth, economic value, and meaningful differentiation.
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Intelligent process automation:
The BPM consultancy leverages the best technologies to automate and streamline business processes, helping modernize operations.
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Enterprise service management:
Businesses can digitize activities and coordinate digitization initiatives to drive innovation, collaboration, agility, and scalability.
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Efficient project implementation:
Cognizant spends ample time in the pre-mobilization phase of the project to identify and prioritize a company’s goals.
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Great support:
The support team is only a phone call or an email away and is very efficient at providing solutions.
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Boosts customer management:
Cognizant’s software helps businesses connect with their customers, understand them better, and prioritize their needs.
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Manual testing:
Cognizant needs to add more automation testing instead of manual testing.
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Pricier than most BPM consultants:
Cognizant’s cost models don’t follow the industry’s cost model structures.
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Strong focus on target over quality:
The quality of processes may get degraded due to more focus on target over quality.
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