What is process mapping in business?

Process mapping in business is the practice of creating a visual representation of a business process, outlining the sequence of tasks, decisions, and flows involved. Process maps help organizations understand how their processes work, identify inefficiencies, and make improvements.

They serve as a tool for communication, training, and process analysis, providing a clear and detailed view of how work is performed. Kissflow offers process mapping tools that allow businesses to create, manage, and optimize their process maps, making it easier to analyze and improve workflows and ensure that processes are aligned with organizational goals.