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Pre-Built Low-Code Apps

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Customer Feedback Workflow App

Transform customer reviews into actionable insights. Kissflow’s Customer Feedback Workflow App automates sentiment analysis, routes negative feedback to support, and thanks happy customers—helping teams respond faster and build better experiences.

Creator

Language

English

Trusted by CX and support teams to classify sentiment, escalate issues, and monitor feedback performance across channels.

Feedback Management with Low-Code Automation

This app captures feedback from multiple channels, classifies sentiment automatically, and ensures that each review reaches the right team at the right time. All responses are tracked and measured for speed and impact.

What Is a Customer Feedback Workflow App?

A digital workflow system that automates how customer feedback is processed, routed, and responded to. From review classification to escalation, this app helps you create a streamlined experience that improves satisfaction and accountability.

It ensures:

Timely and appropriate responses to customer reviews
Automated recognition for positive feedback
Issue escalation for negative experiences
Real-time visibility into customer satisfaction

Why Do Businesses Need This App?

Manual feedback processes often lead to:
Missed critical reviews
Delayed responses that erode trust
Lack of insight into recurring issues
No structure for tracking support performance

Key Benefits

Ensure every review gets a timely and tailored response
Strengthen customer relationships through rapid acknowledgment
Identify systemic issues from feedback patterns
Monitor resolution speed and support effectiveness
Automate CX Feedback With a Smart, Low-Code App
Tailor feedback routing logic, sentiment rules, and escalation flows—without touching a line of code.

Why Choose a Customer Feedback Workflow App Built on Low-Code?

🎯 Customize routing rules by feedback type or source
🔄 Automate thank-you replies and support escalations
📊 Monitor feedback sentiment and resolution SLAs
🔧 Adjust workflows instantly without IT support

💡 Who Is This For?

CX Teams handling reviews across platforms
Support Managers escalating issues from unhappy customers
Marketing Teams tracking brand sentiment
Product Teams analyzing user feedback

Gain Control: Efficient Retail Process Management

Modules

Review Sentiment Classification – Auto-classify feedback as positive, neutral, or negative using sentiment detection
Feedback Routing to Support Teams – Assign negative reviews to the relevant team or agent instantly
Automated Thank-You Responses – Send customizable, auto-responses to positive reviews
Negative Feedback Escalation Workflow – Route urgent or repeated complaints to higher tiers
Customer Satisfaction Scoring – Track and report CSAT/NPS scores with integrated surveys
Multi-Channel Feedback Aggregation – Collect reviews from email, web forms, surveys, or social media
Feedback Analytics & Reporting – Monitor trends, resolution times, and recurring issues
Response Time SLA Monitoring – Measure how fast teams respond to and close feedback loops

Features

Sentiment-based workflow routing
Feedback classification dashboards
Custom auto-response templates
SLA tracking and escalation logic
Multi-channel input capture
CSAT/NPS integration
Agent-level performance metrics
Feedback resolution audit trails
Low-code workflow configuration

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Customer Feedback Workflow App

From Feedback to Loyalty

See how customer-focused teams use Kissflow to act on reviews, resolve issues faster, and boost satisfaction.

This is so easy, even my mom could do this. It was extremely intuitive and straightforward. The watermark was, 'I don't need to call IT to do this. I can do it myself.

Renee Villarreal

Senior IT Manager

Industry

Energy

HeadQuaters

USA

Key Highlights

450+

Process

10x

ROI

10,000+

Users

The beauty of Kissflow is how quick and easy it is to create the apps I need. It's so user-friendly that I made exactly what I needed in 30 minutes.

Oliver Umehara

IT Manager

Industry

Telecom & Media

HeadQuaters

Japan

Key Highlights

28+

Processes

42

Group Companies

70+

Users

We seek to go beyond incremental efforts not only in sustainability but also in everything we do. With Kissflow, FPH and its subsidiaries were able to digitize dramatically major operations, especially in their finance and accounts operations.

Joseph Arnel Chavez

Assistant Manager

Industry

Energy & Utilities

HeadQuaters

Philippines

Key Highlights