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Customer Feedback Workflow App
Transform customer reviews into actionable insights. Kissflow’s Customer Feedback Workflow App automates sentiment analysis, routes negative feedback to support, and thanks happy customers—helping teams respond faster and build better experiences.
Creator
Language
English
Category
Retail
Trusted by CX and support teams to classify sentiment, escalate issues, and monitor feedback performance across channels.
Feedback Management with Low-Code Automation
This app captures feedback from multiple channels, classifies sentiment automatically, and ensures that each review reaches the right team at the right time. All responses are tracked and measured for speed and impact.
What Is a Customer Feedback Workflow App?
A digital workflow system that automates how customer feedback is processed, routed, and responded to. From review classification to escalation, this app helps you create a streamlined experience that improves satisfaction and accountability.
It ensures:
- Timely and appropriate responses to customer reviews
- Automated recognition for positive feedback
- Issue escalation for negative experiences
- Real-time visibility into customer satisfaction
Why Do Businesses Need This App?
- Manual feedback processes often lead to:
- Missed critical reviews
- Delayed responses that erode trust
- Lack of insight into recurring issues
- No structure for tracking support performance
Key Benefits
- Ensure every review gets a timely and tailored response
- Strengthen customer relationships through rapid acknowledgment
- Identify systemic issues from feedback patterns
- Monitor resolution speed and support effectiveness
- Automate CX Feedback With a Smart, Low-Code App
- Tailor feedback routing logic, sentiment rules, and escalation flows—without touching a line of code.
- 🎯 Customize routing rules by feedback type or source
- 🔄 Automate thank-you replies and support escalations
- 📊 Monitor feedback sentiment and resolution SLAs
- 🔧 Adjust workflows instantly without IT support
💡 Who Is This For?
- CX Teams handling reviews across platforms
- Support Managers escalating issues from unhappy customers
- Marketing Teams tracking brand sentiment
- Product Teams analyzing user feedback
Gain Control: Efficient Retail Process Management
Modules
- Review Sentiment Classification – Auto-classify feedback as positive, neutral, or negative using sentiment detection
- Feedback Routing to Support Teams – Assign negative reviews to the relevant team or agent instantly
- Automated Thank-You Responses – Send customizable, auto-responses to positive reviews
- Negative Feedback Escalation Workflow – Route urgent or repeated complaints to higher tiers
- Customer Satisfaction Scoring – Track and report CSAT/NPS scores with integrated surveys
- Multi-Channel Feedback Aggregation – Collect reviews from email, web forms, surveys, or social media
- Feedback Analytics & Reporting – Monitor trends, resolution times, and recurring issues
- Response Time SLA Monitoring – Measure how fast teams respond to and close feedback loops
Features
- Sentiment-based workflow routing
- Feedback classification dashboards
- Custom auto-response templates
- SLA tracking and escalation logic
- Multi-channel input capture
- CSAT/NPS integration
- Agent-level performance metrics
- Feedback resolution audit trails
- Low-code workflow configuration
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Click “Enquire” on the app listing
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Share your compliance requirements and team roles
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Submit the form
We’ll configure your audit visibility, logging rules, and export features for seamless compliance.
From Feedback to Loyalty
See how customer-focused teams use Kissflow to act on reviews, resolve issues faster, and boost satisfaction.
This is so easy, even my mom could do this. It was extremely intuitive and straightforward. The watermark was, 'I don't need to call IT to do this. I can do it myself.
Renee Villarreal
Senior IT Manager
Industry
Energy
HeadQuaters
USA
Key Highlights
450+
Process
10x
ROI
10,000+
Users
The beauty of Kissflow is how quick and easy it is to create the apps I need. It's so user-friendly that I made exactly what I needed in 30 minutes.
Oliver Umehara
IT Manager
Industry
Telecom & Media
HeadQuaters
Japan
Key Highlights
28+
Processes
42
Group Companies
70+
Users
We seek to go beyond incremental efforts not only in sustainability but also in everything we do. With Kissflow, FPH and its subsidiaries were able to digitize dramatically major operations, especially in their finance and accounts operations.
Joseph Arnel Chavez
Assistant Manager
Industry
Energy & Utilities
HeadQuaters
Philippines
Key Highlights
100+
Office Processes Automated
1,000+
Monthly Paperless Processes
10,000+
Employees
Frequently Asked Questions
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