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Customer Feedback Workflow App

Transform customer reviews into actionable insights. Kissflow’s Customer Feedback Workflow App automates sentiment analysis, routes negative feedback to support, and thanks happy customers—helping teams respond faster and build better experiences.

Creator

Kissflow-logo

Language

English

Category

Retail

Enquire

Trusted by CX and support teams to classify sentiment, escalate issues, and monitor feedback performance across channels.

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Feedback Management with Low-Code Automation

This app captures feedback from multiple channels, classifies sentiment automatically, and ensures that each review reaches the right team at the right time. All responses are tracked and measured for speed and impact.

What Is a Customer Feedback Workflow App?

A digital workflow system that automates how customer feedback is processed, routed, and responded to. From review classification to escalation, this app helps you create a streamlined experience that improves satisfaction and accountability.

It ensures:

  • Timely and appropriate responses to customer reviews
  • Automated recognition for positive feedback
  • Issue escalation for negative experiences
  • Real-time visibility into customer satisfaction

Why Do Businesses Need This App?

  • Manual feedback processes often lead to:
  • Missed critical reviews
  • Delayed responses that erode trust
  • Lack of insight into recurring issues
  • No structure for tracking support performance

Key Benefits

  • Ensure every review gets a timely and tailored response
  • Strengthen customer relationships through rapid acknowledgment
  • Identify systemic issues from feedback patterns
  • Monitor resolution speed and support effectiveness
  • Automate CX Feedback With a Smart, Low-Code App
  • Tailor feedback routing logic, sentiment rules, and escalation flows—without touching a line of code.
Why Choose a Customer Feedback Workflow App Built on Low-Code?
  • 🎯 Customize routing rules by feedback type or source
  • 🔄 Automate thank-you replies and support escalations
  • 📊 Monitor feedback sentiment and resolution SLAs
  • 🔧 Adjust workflows instantly without IT support

💡 Who Is This For?

  • CX Teams handling reviews across platforms
  • Support Managers escalating issues from unhappy customers
  • Marketing Teams tracking brand sentiment
  • Product Teams analyzing user feedback

Gain Control: Efficient Retail Process Management


 

Modules

  • Review Sentiment Classification – Auto-classify feedback as positive, neutral, or negative using sentiment detection
  • Feedback Routing to Support Teams – Assign negative reviews to the relevant team or agent instantly
  • Automated Thank-You Responses – Send customizable, auto-responses to positive reviews
  • Negative Feedback Escalation Workflow – Route urgent or repeated complaints to higher tiers
  • Customer Satisfaction Scoring – Track and report CSAT/NPS scores with integrated surveys
  • Multi-Channel Feedback Aggregation – Collect reviews from email, web forms, surveys, or social media
  • Feedback Analytics & Reporting – Monitor trends, resolution times, and recurring issues
  • Response Time SLA Monitoring – Measure how fast teams respond to and close feedback loops

Features

  • Sentiment-based workflow routing
  • Feedback classification dashboards
  • Custom auto-response templates
  • SLA tracking and escalation logic
  • Multi-channel input capture
  • CSAT/NPS integration
  • Agent-level performance metrics
  • Feedback resolution audit trails
  • Low-code workflow configuration
  1. Click “Enquire” on the app listing

  2. Share your compliance requirements and team roles

  3. Submit the form
    We’ll configure your audit visibility, logging rules, and export features for seamless compliance.

 

Kissflow appstore
Customer Feedback Workflow App
Enquire

From Feedback to Loyalty

See how customer-focused teams use Kissflow to act on reviews, resolve issues faster, and boost satisfaction.
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Mcdermott-Apr-19-2023-11-38-34-3467-AM

This is so easy, even my mom could do this. It was extremely intuitive and straightforward. The watermark was, 'I don't need to call IT to do this. I can do it myself.

Renee Villarreal

Senior IT Manager

Industry

Energy

HeadQuaters

USA

Key Highlights

450+

Process

10x

ROI

10,000+

Users

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SBTelecom-America_logo

The beauty of Kissflow is how quick and easy it is to create the apps I need. It's so user-friendly that I made exactly what I needed in 30 minutes.

Oliver Umehara

IT Manager

Industry

Telecom & Media

HeadQuaters

Japan

Key Highlights

28+

Processes

42

Group Companies

70+

Users

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FPH

We seek to go beyond incremental efforts not only in sustainability but also in everything we do. With Kissflow, FPH and its subsidiaries were able to digitize dramatically major operations, especially in their finance and accounts operations.

Joseph Arnel Chavez

Assistant Manager

Industry

Energy & Utilities

HeadQuaters

Philippines

Key Highlights

100+

Office Processes Automated

1,000+

Monthly Paperless Processes

10,000+

Employees

Frequently Asked Questions

It’s a low-code system for processing feedback, responding automatically, and escalating issues based on sentiment.
The app uses keyword analysis and scoring models to categorize reviews as positive, negative, or neutral.
Yes. You can customize messages and automate thank-you notes or acknowledgment emails.
Yes. It connects with your CRM, help desk, or ticketing system for smooth escalations.
Absolutely. Dashboards show response and resolution times by agent or team.

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