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Case Management App
Log, assign, and resolve support requests—centralized and efficient. With our Case Management app, you can capture internal or external requests, assign owners, track status, and ensure every case is resolved on time. Designed for service and operations teams, this app provides complete visibility and accountability for every support or incident ticket.
Creator
Language
English
Category
Retail
Trusted by customer service, IT, HR, and operations teams to manage, track, and resolve cases across departments and channels.
Case Management Application with Low-Code
Our app digitizes every step: capture case details, assign to owners, set priorities, manage escalations, and resolve tickets—all in one platform. Track trends, monitor SLAs, and keep every case audit-ready.
What Is a Case Management System?
A Case Management system is a digital platform for logging, assigning, tracking, and closing cases, support requests, or incident tickets. Instead of relying on email or spreadsheets, you get a unified workflow with clear ownership, timelines, and audit trails.
It ensures:
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Every case or request is logged and assigned with full details
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Progress, notes, and status are visible at every step
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SLAs, priorities, and escalations are automated
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Resolution times and performance are tracked for improvement
Why Do Businesses Need a Case Management App?
Without a structured system, case management often leads to:
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Lost requests and slow responses
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Lack of accountability or duplicate work
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Missed SLAs and customer dissatisfaction
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Poor reporting and compliance risk
A digital case management app provides discipline, speed, and transparency—no matter the request.
Key Benefits of Using Case Management Software
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Centralize all requests, tickets, and cases in one system
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Assign, prioritize, and escalate cases automatically
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Monitor SLAs and ensure timely resolution
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Track trends and generate audit-ready reports
Simplify Case Resolution With a Smart, Low-Code App
Managing support and incident cases shouldn’t mean sifting through emails. Kissflow’s Case Management App keeps every case visible, actionable, and compliant.
Why Choose a Case Management App Built on Low-Code?
Kissflow lets you:
🎯 Build custom case forms and assignment rules for any department
🔄 Automate notifications, escalations, and status updates
📊 Monitor real-time dashboards for caseload and SLA compliance
🔧 Update workflows instantly—no IT needed
With Kissflow’s low-code platform, your case process stays agile and transparent.
💡 Who Is This For?
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Customer service, IT, and HR support teams
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Operations, risk, and compliance managers
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Facilities and internal helpdesks
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Enterprises managing support or incident workflows
Ready to Digitize Case Management?
Don’t let cases fall through the cracks—move to digital, accountable case resolution.
Modules
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Case Intake & Logging
Capture detailed case information from any channel. -
Assignment & Ownership
Route and assign cases to the right team or owner. -
Progress Tracking & SLAs
Monitor status, track deadlines, and automate escalations. -
Case Notes & Attachments
Add updates, files, and communication history. -
Resolution & Closure
Track resolution times and capture closure reasons. -
Reporting Dashboard
Analyze caseload, SLA performance, and trends.
Features
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Customizable case forms
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Automated assignment and prioritization
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SLA monitoring and escalations
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Real-time dashboards and reporting
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Role-based permissions
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Audit trail and case history
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Multi-channel intake (email, web, etc.)
- Click the Enquire button on the app tile or landing page.
- Fill in your asset management requirements on the enquiry form.
- Click Submit.
Kissflow’s support team will configure your IT asset app and guide you to go live.
No more unresolved tickets: Our customers’ speak
See how service and ops teams resolve cases faster and improve SLAs with Kissflow’s case management app.
This is so easy, even my mom could do this. It was extremely intuitive and straightforward. The watermark was, 'I don't need to call IT to do this. I can do it myself.
Renee Villarreal
Senior IT Manager
Industry
Energy
HeadQuaters
USA
Key Highlights
450+
Process
10x
ROI
10,000+
Users
The beauty of Kissflow is how quick and easy it is to create the apps I need. It's so user-friendly that I made exactly what I needed in 30 minutes.
Oliver Umehara
IT Manager
Industry
Telecom & Media
HeadQuaters
Japan
Key Highlights
28+
Processes
42
Group Companies
70+
Users
We seek to go beyond incremental efforts not only in sustainability but also in everything we do. With Kissflow, FPH and its subsidiaries were able to digitize dramatically major operations, especially in their finance and accounts operations.
Joseph Arnel Chavez
Assistant Manager
Industry
Energy & Utilities
HeadQuaters
Philippines
Key Highlights
100+
Office Processes Automated
1,000+
Monthly Paperless Processes
10,000+
Employees
Frequently Asked Questions
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