Workflow
Workflow Platform for all kinds of business process and approvals
Employee Onboarding
Performance Appraisal
Travel Request
Covid-19 Status
Expense Reimbursement
Capex Request
IT Service Request
IT Incident Management
Purchase Order
Vendor Registration
Sales Deal Pipeline
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Customer Helpdesk
Customer Onboarding
Issue / Bug Tracking
IT Change Management
- All Templates
- Customer Support
- Customer Help Desk
Customer Help Desk
Kissflow helps you raise customer requests, investigate them, and bring about a rapid resolution for increased customer satisfaction.
Use TemplateAbout the Customer Help Desk Template
Every business strives to deliver services that go above and beyond customer expectations. This is where the help desk function comes in. Essentially, customer support teams raise tickets pertaining to customer queries or complaints, prioritize tickets based on urgency, and take action to bring about resolution.
Getting Started with the Help Desk Template
As the head of customer support, you’re looking for ways to track and resolve customer queries or complaints, drive collaboration on customer tickets, and improve customer satisfaction. Empower your team with a smart workflow, ensuring quick responses to all the customers and establishing a positive relationship with them.
- Deploy your help desk/customer support template in a matter of minutes
- Configure your help desk workflows without the need for external expertise or prior coding knowledge
- Delegate action items or responsibilities and keep customers appraised of the status of their requests
- Optimize customer touchpoints and improve satisfaction with predictive analytics and business intelligence
Benefits of Using This Template
Harness the power of the cloud
Unlock the power of an elegantly designed customer support solution completely customizable to your business
An unhindered view of work
Effectively track and prioritize every query, interaction, and action item from within a single platform
The flexibility you need
Standardize and adopt a flexible approach to customer support tickets without losing agility and quality
Make contextual decisions
Curate rapid responses to specific query/complaint types for accelerated decision making and resolution
Collaboration and effortless delegation
Empower your teams to collaborate more efficiently, route tickets, and assign action items with ease
Advanced reporting and analysis
Gain access to comprehensive dashboards that help you improve efficiency and customer satisfaction
