Complaint Management

Kissflow helps you prioritize and track customer complaints, carry out contextual investigations, and resolve them in double-time

About the Complaint Management Template

Complaints are an inevitable part of every business—not everything goes right 100% of the time. But what makes a difference is how these complaints are handled. Effective complaint management helps diffuse tense situations, prioritize complaints, and resolve them quickly for improved customer satisfaction

Getting Started with the Complaint Management Template

As the head of customer support, you’re looking for ways to prioritize issues that customers face based on criticality, resolve complaints fast, and provide them with a delightful service experience. Kissflow’s customer complaint management template helps you do just that.
  • Deploy your customer complaint management template in a matter of minutes
  • Configure your complaint handling and service recovery workflows without the need for external expertise
  • Delegate action items, collaborate on follow-ups, and keep customers appraised of the status of their requests
  • Optimize customer touchpoints and improve satisfaction with predictive analytics and business intelligence

Benefits of Using This Template

Harness the power of the cloud
Unlock the power of an elegantly designed complaint management solution completely customizable to your business operations
An unhindered view of work
Track and prioritize customer complaints and delegate action items from within a single platform
The flexibility you need
Adopt a flexible approach to customer complaints and seamlessly handle escalations without losing agility
Make contextual decisions
Curate custom responses to specific complaint types for accelerated decision making and resolution
Collaboration and effortless delegation
Empower your teams to collaborate more efficiently, route tickets, and enable faster approvals
Advanced reporting and analysis
Gain access to comprehensive dashboards that help you resolve complaints faster
Complaint Management

Get started with this template right now. It’s free


Complaint Management shouldn't be a struggle.


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